Service Manager As a Service Manager, you will be accountable for courteous, expert customer service. You will possess a passion to excel and a drive to be the best in the field, while establishing a trusting relationship based on integrity and fairness with customers and showing a sincere concern for needs. Ideal candidates will have strong communication skills and previous experience in the automotive field. Basic Job Duties will include: - Determining the customer's needs, addressing problems, complaints, requests, questions, and communicating the customer's needs to the service group and verifying the appropriate services have been completed.
- Preparing accurate estimates and billings for customers.
- Selling tires, automotive accessories, service repairs and preventative maintenance to satisfy customer's needs.
- Maintaining current product knowledge on all tires, service and other product lines that are represented.
- Motivating and managing technicians and assigning work orders in accordance with skill levels and workloads.
- Assuring customer deadlines and repair schedules are managed and adhered to.
- Functioning as backup to Store Leader when necessary and appropriate.
- Performing tire & lube technician duties if necessary.
Education and/or Experience High school diploma or GED and 5 years related experience and/or training; or equivalent combination of education and experience. Tire and Automotive, Sales and Customer Service, Store Operations knowledge and skills. Typical Work Hours: 7:30AM to 6:00PM Monday to Saturday (day off during the week - 5 day work week). Closed Sundays. Our company is an Equal Opportunity Employer with a benefits program that features: - Competitive salaries
- Paid ASE Certification programs
- Advancement programs
- Medical, Dental and Life packages
- Paid Vacation and Holidays
- Profit Sharing and 401K
- Short-Term Disability
- Long-term Disability
- College Savings Plan
- Company-Paid Uniforms
- Employee Discounts
- Health Club Reimbursement
We are a drug-free environment, background check required and valid driver's license required
Find a career, not just a job, at....Conrad's... EOE |
