| Company: | ComDoc, Inc.
Akron, OH |
| Job Location: |
Cleveland - Cuyahoga County
|
| Employment Type: | Full Time |
| Department: | Cleveland Branch Office |
| Benefits: | Full company benefit plan. |
Description: |
Coordinates and provides leadership for a network of sales support services and personnel to maximize the customer experience and thus drive sales within the branch across the range of ComDoc offerings, to include equipment sales, managed print services and document management solutions.
SUPERVISORY RESPONSIBILITIES
Directly supervises 6-8 employees on the CSR and Network Specialist teams. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, coaching, counseling, and training employees; planning, assigning, and directing work; conducting plan & reviews; appraising performance; succession planning; rewarding and disciplining employees; addressing complaints and resolving problems.
|
Duties: |
• Provides leadership and direction for the CSR and Network Specialist teams to support the vision of bringing customer satisfaction to key accounts.
• Ensures timely and on-going training of sales and support staff on new equipment.
• Provides project coordination assistance for Electronic Document Management Solutions sales.
• Maintains an effective, functioning demo room in a way that will maximize its usefulness as a resource to enhance the customer experience. Works with branch and corporate resources to ensure that equipment and software is relevant and current. Conducts demo room inventory count upon Global request quarterly and submits to purchasing.
• Provides on-going assistance to sales personnel with customer in-house demos and product shows.
• Ensures effective levels of communication between sales, service, admin and management partners within branch related to above areas of responsibility.
• Develops customer retention program that includes customer visits, end of term monitoring, and marketing initiatives.
• Tracks and monitors monthly metrics for both CSR’s and Network Specialist. Presents reports at staff meetings.
• Installs F/M Audit software and provides relevant training
• Responsible for software installation, support and training
• Actively participates in Branch Leadership meetings
• Takes ownership of all problems and concerns in order to build and maintain an exceptional customer experience
|
Qualifications: |
EDUCATION / EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
|
