TRAINER - CASINO SERVICE BAR

Job Description

Job Description

Overview

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As a Certified Trainer for Cocktail Servers at Hard Rock Casino, you will play a key role in delivering exceptional guest experiences by developing and mentoring our front-of-house beverage team. You will be responsible for training new and existing cocktail servers on service standards, product knowledge, responsible alcohol service, and Hard Rock’s signature brand experience. With a strong focus on guest satisfaction, consistency, and compliance, you’ll lead by example on the floor, ensuring team members uphold the highest levels of professionalism and hospitality. This position requires in-depth knowledge of beverage service, excellent communication skills, and a passion for fostering a culture of excellence and fun in a fast-paced casino environment.

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Responsibilities

• Deliver structured, engaging, and hands-on training for new cocktail servers, ensuring all operational and service standards are met.
• Provide ongoing coaching and retraining for existing team members to maintain service excellence and compliance with company policies.
• Support and monitor trainees on the floor, providing real-time feedback and ensuring readiness for independent performance.
• Assist in developing and updating training materials, checklists, and evaluations in collaboration with the Beverage and Human Resources department.
• Uphold and teach responsible alcohol service, and compliance in accordance with local laws and internal policies
• Serve as a brand ambassador, promoting Hard Rock values, image, and culture always.
• Lead by example through superior guest service, product knowledge, and professionalism.
• Track training progress and complete required documentation and reports accurately and on time.
• Collaborate with management to identify training gaps and support continuous improvement initiatives.
• Assist in maintaining a clean, safe, and welcoming environment for both guests and team members.