Human Resources Generalist

Job Description

Job DescriptionDescription:

Job Summary/Purpose

The Human Resources Generalist partners with managers and employees to implement HR policies, programs, and processes that support operational effectiveness, compliance, and an engaging employee experience. This role is accountable for supporting and executing core HR processes, including recruiting and selection, onboarding and offboarding, employee relations support, performance management processes, benefits and retirement plan administration, leave and workers’ compensation administration, and HRIS data management while ensuring compliance with federal, state, and local regulations. The HR Generalist uses HR data and systems to inform decisions, identify trends, and support consistent, fair practices. Working collaboratively with HR colleagues and managers across the organization, this role helps reinforce company culture, strengthens employee engagement and recognition efforts, and represents the company’s values and brand through professional, responsive, and solutions-oriented HR support

Key Responsibilities

HR Operations

• Supports the execution of HR programs, policies, and procedures by completing assigned deliverables, coordinating activities, and ensuring accurate, timely follow-through across the employee lifecycle.
• Serves as a point of contact for employee questions, providing timely, accurate information and escalating issues as appropriate.
• Supports HR colleagues with report preparation, basic data analysis, and special projects, following defined scope and guidance.
• Prepares and submits required employee data, changes, and documentation to support accurate payroll processing.
• Maintains HRIS records and produces standard reports requested by managers or HR leadership.

Benefits Management

• Administers employee benefit plans, including medical, dental, vision, and other health and welfare programs, supporting annual open enrollment, new hire enrollment, and coverage changes related to employee status.
• Administers the 401(k) plan, including new hire enrollments and terminations.
• Processes required documentation through payroll and insurance providers to ensure accurate recordkeeping and proper deductions.
• Reviews and reconciles monthly benefits billings for accuracy, identifies discrepancies with carriers or payroll, and escalates complex or unresolved issues to the HR VP.
• Prepares and distributes clear, timely benefits-related communications and materials to employees.
• Maintains and administers time-off accrual processes, employee file setup, reporting, and manual file adjustments as needed.

Record Keeping and Compliance

• Ensures accurate and timely HR recordkeeping in accordance with federal, state, and local compliance requirements.
• Manages workers’ compensation administration and claims management.
• Maintains accurate HRIS records and compiles standard reports to support HR operations, compliance, and decision-making.
• Assists with the coordination and administration of company policies, including Safety, DFSP, Employee Wellness, Transitional Work programs, FMLA, and company time-off and leave policies.
• Administers unemployment compensation claims and appeals processes.
• Maintains OSHA recordkeeping and supports related compliance requirements.

Employee Hiring, Orientation, and Termination

• Supports hiring managers throughout the recruiting process by coordinating job postings, managing recruitment activities within the applicant tracking system, and ensuring timely communication with candidates and hiring managers.
• Initiates and processes new employee background checks.
• Conducts new employee orientations; administers pre-employment tests; and completes reference checks in accordance with established procedures.
• Ensures accurate recordkeeping during new hire setup, including entry and maintenance of electronic employee files in the HRIS.
• Supports the termination and exit process by coordinating required documentation, system updates, and exit interviews in accordance with established procedures.

Other Duties

• Performs other related duties as required and assigned.

Direct Reports

• This position does not have supervisory responsibilities

Requirements:

Skills & Qualifications

Required

• Associate degree in human resources or a related field, or equivalent combination of education and relevant HR experience
• Experience supporting one or more core HR functions (e.g., recruiting, benefits, employee relations, HR operations)
• Working knowledge of HR policies, compliance requirements, and HR systems
• Ability to maintain a high degree of confidentiality and professionalism
• Proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Microsoft Teams
• Experience using or supporting a human resources information system (HRIS)
• Ability to work independently, manage multiple priorities, and follow through on assigned work
• Strong verbal and written communication skills and the ability to work collaboratively with colleagues and external partners
• Preferred
• Bachelor’s degree in human resources, business, or a related field
• Experience across multiple HR disciplines
• Familiarity with HR data, reporting, or HRIS tools
• Prior experience in a multi-location or operational environment

Physical Demands and Environmental Condition

This position requires the ability to perform a range of physical tasks in varied environments. Physical demands include:

Frequent:

• Repetitive motion of hands and fingers (e.g., keyboard and mouse use)
• Prolonged periods of sitting at a desk and working on a computer
• Verbal communication

Occasional:

• Standing, walking, driving, lifting, and carrying up to 15 lbs., pushing and pulling, use of hand and foot controls, stooping, forward bending, reaching
• Travel Requirements and Work Schedule
• Occasional travel to FriendShip Kitchen locations is required, primarily within the workday; occasional overnight travel may be necessary
• Standard schedule is Monday through Friday, working full-time, exempt hours