Community Outreach Specialist - Benefit Bridge Program

Job Description

Job Description

Harbor is seeking a Community Outreach Specialist to join the Toledo team! This position works independently, under the guidance of leadership, to interface with a wide range of community members, stakeholders, and employers, conducting strategic outreach and community organizing efforts to advance the Benefit Bridge Program and increase community awareness for referrals.

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements:

• Minimum of Bachelor’s degree in counseling, social work, education, communication, marketing, or closely related behavioral/mental field from an accredited college or university, plus 1 year of experience in community outreach; or an Associates’ degree plus 3 years’ experience in community outreach; or 5 years’ experience providing community outreach to promote programming.
• Preference will be given to candidate who is licensed in Ohio (LSW or LPC) and to the candidate who has experience in promoting social service programs.
• Must be proficient and accurate in computer use, including Microsoft Word.
• CPR/First Aid Certification required within 90 days of employment.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

Essential Job Competencies/Primary Duties:

DOCUMENTATION

1. Maintain contact and event repository for tracking.
2. Utilize Salesforce for general documentation.
3. Responsible for accurate and timely documentation which includes, Activity/Progress Notes, Employer job orders (job openings), Employer Contacts, Meeting notes, Incident Report forms and any other forms necessary to document services provided.
4. Types documentation in the format appropriate and acceptable to Harbor.

PLANNING

1. Collaborate with Harbor Marketing to build a strong online social media presence by actively engaging with constituents via the program’s website and social media.
2. Researches, develops, and coordinates design of direct marketing materials (mailers, flyers, newsletters, giveaways, etc.) to promote department activities and programs.
3. Implements outreach strategies which meet funding and legislated requirements; organizes, facilitates, and leads community meetings, keeping meeting records or minutes as appropriate; creates and conducts presentations, prepares curriculum and materials for the education of the community and other service providers.
4. Promotes the Benefit Bridge Program and collaborates with community organizations, employers, Human Resource departments, community members and/or other stakeholders.
5. Acts as a liaison between the Benefit Bridge Program and the community and reports all updates to Lucas County Jobs and Family Services.
6. Trains, mentors, educates, and guides Benefit Bridge staff on the community outreach and engagement requirements for the program.
7. Plans, organizes, and participates in celebration events designed to strengthen relationships between local neighborhoods and other partners.
8. Plans, attends, and gives presentations at community events, workshops, orientation events, and presentations; partners with other agencies and employers to promote Benefit Bridge Program.
9. Generates orders and provides promotional materials to the public; manages distribution and inventory of publications.

KNOWLEDGE and ABILITIES

1. Demonstrates understanding of current technology and trends in the profession.
2. Techniques for building and maintaining strong partnerships with community organizations relevant to the area(s) of responsibility.
3. Practice the policies and procedures relating to the Benefit Bridge Program through Lucas County JFS and Harbor.
4. Techniques for providing a high level of customer service by effectively working with the public, vendors, contractors, and County staff.
5. Techniques of effective oral and written communication; proper spelling, grammar, and punctuation.
6. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
7. Develop and implement effective community outreach programs.
8. Actively recruit for the Benefit Bridge Program.
9. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
10. Communicate clearly and concisely, both orally and in writing.
11. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

COLLABORATION

1. Attends regular meetings with Lucas County Jobs and Family Services to receive technical assistance and report updates.
2. Collaborates with local Chamber of Commerce and Financial Opportunity Centers to meet the core mission of the Benefit Bridge Program.
3. Provides assistance in gaining access to essential community resources and linking with appropriate vocational resources (OOD, ODJFS, BWC, etc.).
4. Meet monthly with Harbor Marketing Department go identify methods and techniques of planning and implementing an effective public outreach program; styles and techniques in writing talking points, brochures, social media, and web content.
5. Research techniques and practices for developing effective public outreach campaigns, community education programs, and presentations and share with Harbor Marketing.
6. Collaborates with Harbor Marketing to gather metrics for measuring and reporting the effectiveness of public outreach and education efforts.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!