Job Description
Job Description
Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Grain Associate with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers!
QUALIFICATIONS
Education Requirements
- Bachelor’s Degree or 10+ years’ experience in Agriculture Industry
Work Experience
- High energy-motivated individual with excellent organizational, written and oral communication skills with attention to detail.
- Customer Care—Must be able to effectively interact with customers, respond promptly to needs, and meet all commitment deadlines. Ability to build and maintain strong customer relationships.
- Teamwork—Contributes to a positive team environment, building morale and achieving group goals. Ability to coach and mentor others.
- Accountability-Takes responsibility for actions and assigned duties.
- Judgment—Displays a willingness to make sound decisions and provide reasoning for them.
- Safety-Observes all safety and security procedures (Both Data and Facility), promptly reporting any potential unsafe conditions or security concerns.
- Dependability—Follows instructions, responds to management direction, and consistently arrives to work on time.
- Professionalism—Treats others with respect and always represents Heritage Cooperative in a professional manner.
- Obtain Series 3 and Series 30 Licensing for FCC Futures Business (preferred but not required upon hire).
- Valid Driver’s License with an acceptable driving record (must be insurable under company vehicle insurance policy).
ESSENTIAL JOB FUNCTIONS
- Serve as a positive representation of Heritage Cooperative’s Core Values
- Provide Superior Customer Service
- Highest Standards of Integrity and Trust
- Continuous Improvement
- Being a Good Partner
- Abide by all safety regulations to ensure safety of oneself, coworkers and customers
- Collaborate with branch managers to identify key customer accounts and prospective customers.
- Conduct on-farm visits to develop customized marketing plans utilizing all Heritage contracting options.
- Communicate with regional branch management and grain buyers to assess customer needs.
- Leverage technology, including CRM systems, market analytics, and hedging tools, to drive informed decisions and enhance customer solutions, reinforcing Heritage Cooperative’s commitment to innovation.
- Negotiate grain contracts with customers.
- Plan and Coordinate off-farm trucking as needed.
- Organize and lead marketing meetings to provide customers with insights on market conditions and intelligence.
- Provide coaching and training to grain origination personnel and branch managers within the region.
- Investigate and resolve customer complaints promptly and professionally.
- Report all grain purchases to Director of Grain Purchasing in a timely manner.
- Assist the Regional Grain Manager in developing annual budgets for income and expenses.
- Monitor competitor grain programs and pricing, sharing insights with the Director of Grain Purchasing.
- Support logistics for rail, truck, and container shipments as directed.
- Collaborate with Grain Division senior staff to develop marketing solutions and enhance the image of Heritage Cooperative.
- Promote a culture of safety among employees and customers.
- Develop an understanding of corporate hedging and grain position management.
- Other duties as assigned by the supervisor.
PHYSICAL DEMANDS
- Frequently required to sit for extended periods of time
- Occasionally required to stand and/or walk
- Occasionally required to lift heavy objects no more than 50 pounds
ENVIRONMENTAL FACTORS
- Willingness to work extended hours and weekends when needed
- Willingness to work various weather elements including cold, heat, wind, rain, etc.
- Occasional exposure to moving mechanical parts, high places, airborne particles, caustic chemicals, and moderate to loud noise levels.
Questions? Contact recruiter@heritagecooperative.com
DISCLAIMER
The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.
WORK AUTHORIZATION
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.