Job Description
Job Description
Location: Independence, OH
About Redwood:
At first glance, Redwood Living, Inc. (Redwood) is a company that builds and manages single-story apartment homes. But when you look closer, you'll see we are so much more. We are builders, innovators, and individuals who go the extra mile. Our success is driven by the incredible people who make up our workforce. Our Redwood Ambassadors are not only passionate and talented but also empowered to make decisions that enhance the lives of our residents and their fellow employees. Join us and be part of a team that values creativity, dedication, and the power to make a difference.
We live by eight core values that guide everything we do:
• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun
Position Overview:
Reporting to the Director of Employee Relations, the Employee Relations Manager plays a critical role in fostering a positive, inclusive, and high-performing workplace culture across a geographically dispersed workforce. Supporting over 650 employees in 9 states (and growing), this role requires a deep understanding of multi-state employment practices, strong communication skills, and the ability to build trust across all levels of the organization.
As a key member of the Human Resources team, the Employee Relations Manager serves as a trusted ally and coach to employees and leaders, providing expert guidance on employee relations matters, conflict resolution, and policy interpretation. The ideal candidate will be a proactive problem-solver, a confident communicator, and a champion of Redwood’s values and brand.
All Redwood employees are expected to conduct business in accordance with company policies and values.
Duties & Responsibilities:
- Serve as the initial point of contact for employee concerns, grievances, and workplace conflicts, ensuring timely and empathetic resolution.
- Collaborate with the Director of Employee Relations to lead comprehensive, unbiased investigations into employee complaints, policy violations, and concerns reported through the employee hotline, ensuring timely and thorough resolution.
- Provide strategic coaching and consultation to leaders on performance management, disciplinary actions, and employee development.
- Deliver training and guidance to supervisors on employee relations best practices, anti- discrimination, and anti-harassment standards.
- Assist in the interpretation, implementation, and communication of HR policies related to performance, conduct, and workplace expectations.
- Contribute to the ongoing review and maintenance of the national employee handbook, state specific supplements, and related policies.
- Manage unemployment claims and collaborate with operations to appeal determinations when necessary.
- Support the processing and follow-up of workers’ compensation claims in partnership with the Director of Employee Relations.
- Maintain and distribute OSHA 300A logs and ensure compliance with labor law posting requirements across all locations.
- Assist in the preparation and filing of the annual EEO-1 report in accordance with federal reporting requirements.
- Manage and administer employee leaves of absence, including FMLA, ADA, and other leave programs, ensuring compliance with applicable laws and internal policies.
- Conduct exit interviews to gather feedback, identify trends, and support continuous improvement in the employee experience.
- Support the Director of Employee Relations in promoting and maintaining a culture of safety across Redwood, including participation in safety initiatives and incident response.
- Assist in evaluating and responding to reasonable suspicion cases, ensuring compliance with company policy and applicable laws.
- Leverage industry benchmarks, data analytics, and AI tools to identify trends, enhance decision- making, and drive innovation in employee relations strategies and practices.
- Stay current on employment laws, HR trends, and best practices to ensure compliance and continuous improvement.
- All other related duties, as assigned
Required Qualifications:
- High School Diploma or GED required.
- Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred.
- 3-5 years of progressive experience in employee relations or human resources.
- SHRM-CP or SHRM-SCP certification preferred.
- Proficiency in Microsoft Office Suite and HRIS platforms.
- Familiarity with Microsoft Teams and SharePoint is a plus.
Required Skills:
As an Employee Relations Manager, you will be required to exhibit the following skills.
- Exceptional interpersonal, communication, and conflict resolution skills.
- Proven ability to coach and influence employees and leaders at all levels.
- High emotional intelligence, integrity, and discretion in handling sensitive matters.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Solid understanding of federal, state, and local employment laws and regulations, including FMLA, ADA, and EEO compliance.
- Business acumen and a proactive, solution-oriented mindset.
Physical Requirements:
This job operates in a professional office environment. In this role, the employee will routinely use standard office equipment such as computers, desk phones, iPhone, photocopiers, etc. The employee is frequently required to sit, stand, bend and walk with the ability to lift 20 pounds where applicable.
Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work:Redwood Apartment Neighborhoods | Employee Benefits & Perks
Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.