Job Description
Company Description
Since founded in 1904, Union Savings Bank has been serving the local community by promoting responsible home ownership through prudent lending. We are headquartered in Cincinnati, Ohio, where we began, and currently operate 40 full-service branches and lending offices in Ohio, Indiana, Kentucky, and Pennsylvania. Union Savings Bank is an Equal Opportunity Employer.
Purpose of the role: This role supports all divisions of the bank by receiving incoming calls on a multi-line telephone console. These calls must be routed to the proper department, personnel, etc and occasionally requires messages to be taken and delivered to the appropriate party. This role requires exceptional telephone skills, friendly and energetic and enjoys interacting with the public. This position serves as a first point of contact for our customers and visitors. This role requires the individual to react effectively and calmly under pressure and deliver excellent customer service both internally and externally. This is a role in a fast-paced environment.
Essential Duties and Responsibilities:
- Exceptional written and verbal communication skills
- Greets customers and interacts with company employees
- Must have basic computer skills as well as good organizing and planning skills
- Ability to demonstrate good judgment when handling difficult situations
- Understand and effectively utilize department systems and/or programs
- Protect confidential and sensitive information
- Ability to work independently and within a fast-paced team environment
- Must be able to work in a team environment to interact with employees and all levels of the organization.
- Other duties as assigned
Education/Experience:
- High School Diploma or equivalent.
- Minimum 1 year of customer service experience preferred
- Intermediate skills in Word, Excel, Outlook, MS Office programs
- Excellent verbal and written communication.
- Excellent customer service skills with both external and internal customers.
- Strong organizational skills and attention to detail.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice.
Union Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.