Job Description
Job Description
Welcome to Allstate Kessler Insurance Group, where we believe in the power of genuine connection and outstanding service to protect what matters most to our clients. Located right here in North Olmsted, Ohio, we're more than just an insurance agency; we're a dedicated team committed to providing peace of mind and support to our community. We're looking for a Client Account Manager who shares our enthusiasm for helping people and possesses a knack for building lasting relationships. In this role, you'll be the friendly, reliable voice for our clients, guiding them through their insurance journey, ensuring they feel understood and well-cared for. You'll play a crucial part in maintaining our reputation for excellence by delivering personalized attention and proactive solutions. If you're someone who thrives on making a positive impact and enjoys creating a welcoming experience for others, we invite you to explore this exciting opportunity with us.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Hands on Training
Retirement Plan
Career Growth Opportunities
Responsibilities
Serve as the primary point of contact for a portfolio of Allstate Kessler Insurance Group clients, fostering strong relationships.
Proactively manage client accounts, ensuring their insurance needs are met and their policies are up-to-date.
Address client inquiries and concerns with promptness, empathy, and accuracy.
Educate clients on their policies, coverage options, and available services.
Identify opportunities to enhance client satisfaction and retention through personalized service.
Collaborate with internal teams to resolve complex client issues and ensure seamless service delivery.
Requirements
Proven experience in customer service, account management, or a similar client-facing role.
Exceptional communication and interpersonal skills, with the ability to build rapport easily.
Strong problem-solving abilities and a proactive approach to client satisfaction.
Proficiency in CRM software and standard office applications.
A genuine passion for helping others and a positive attitude.
One of the following License requirements met-
- A Property & Casualty insurance license.
- A Life Insurance license.