Job Description
Job Description
Title: Customer Service Administrator
Shift: First Shift
Salary: $70,000 - $80,000
Customer Service Administrator Role: Our client, an industrial chemical manufacturer, is in search of a self-directed, well-organized and highly motivated professional to oversee all customer service activities. The successful candidate will fill a wide range of customer service, order processing, and data entry roles to support the business.
Customer Service Administrator Responsibilities:
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Accept customer purchase orders, process orders and invoice orders
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Record all customer account information accurately in the company database
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Learn about all products and services to communicate effectively with potential customers
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Address customer service issues as they arise
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Manage and schedule customer order shipments with freight carriers
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Schedule and manage export shipments
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Maintain professionalism in all interactions with prospective customers, current customers, affiliates and co-workers
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Respond to phone inquiries and handle incoming calls, emails and faxes from customers
Customer Service Administrator Reporting Relationships:
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This is an individual contributor role
About You:
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Bachelor's degree preferred
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Minimum six years of relevant experience
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Advanced PC skills in Microsoft Excel, Access and Word
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Prior experience in an ERP environment
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Strong attention to detail
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Excellent analytical and organization skills
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Self-motivated and self-directed
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Excellent written and oral communication skills
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Familiarity with Incoterms and Safety Data Sheets a plus
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Prior experience within a private company and/or in a manufacturing environment preferred
Next Steps: If being a self-directed, well-organized and highly motivated professional describes you, we would like to hear from you.
Additional Information:
Benefits: 401k with match, Dental, Life, Medical (HSA), Vacation Time, Paid Holidays and Company profit sharing
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