Job Description
Job DescriptionBenefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We are seeking a professional and personableCustomer Service Representativeto join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Benefits/Perks
- Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
- Paid time off and a rotational weekend schedule
- On-the-job training with opportunities for growth and advancement
- Supportive, team-focused work environment
Responsibilities
- Handle customer inquiries via phone, email and in person with professionalism and care.
- Identify opportunities to upsell or cross-sell additional products.
- Proactively assist customers to prevent cancellations and retain their business.
- Resolve issues efficiently, ensuring satisfaction and loyalty.
- Provide accurate information on insurance products, policies, and services.
- Document customer interactions and follow up to ensure resolution.
- Collaborate with internal teams to solve complex issues and deliver seamless service.
Qualifications
- 1+ year of phone-based customer service experience
- Strong communication, problem-solving, and multitasking skills
- Positive attitude with a collaborative, team-oriented mindset
- Genuine commitment to delivering exceptional customer experiences and building lasting relationships
- Background in an insurance environment preferred
- Property & Casualty license, or willingness to obtain one within the first 4 months of employment