Job Description
Job DescriptionWe are looking for a proactive and personable Customer Care Associate to join a fast-paced team in Richfield, OH. This position is key to delivering exceptional service and ensuring smooth communication between customers and internal teams. If you enjoy problem-solving, building relationships, and working in a collaborative environment, this role is for you.
Responsibilities
- Act as the primary contact for customers, providing timely updates and support
- Respond to inbound calls and emails with professionalism and a positive attitude
- Process and monitor customer orders accurately using CRM tools
- Coordinate with internal departments such as sales, accounting, and logistics to resolve issues quickly
- Assist the sales team to ensure a consistent and informed approach for all accounts
Qualifications
- Bachelor's degree in business or related field
- Ideally at least 3 years of experience in customer service or sales support
- Strong proficiency in Microsoft Office Suite, especially Excel
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and work under pressure
- Strong attention to detail and accuracy in data entry
- Problem-solving mindset with a commitment to customer satisfaction
Schedule
- Monday through Friday, 8:00 AM - 5:00 PM
- Onsite position
Pay Details: $21.00 to $23.00 per hour
Search managed by: Jessica Robbins
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.