Customer Service Assistant - Digital Services

Job Description

Job DescriptionSalary: $14.24 hourly starting

Warren-Trumbull County Public Library is seeking a dynamic, customer-focused individual to join our Digital Services Department at the Warren Library as a Part-Time Customer Service Assistant. This role supports customers using the adult public computer lab and Makerspace, providing excellent customer service, basic instruction, and reference assistance in a technology-rich environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides basic instruction on and monitors the use of the librarys adult public computers and makerspace equipment, including 3D printers, Cricut machines, sewing machines, and audio/visual equipment.
• Provides basic technical service and basic troubleshooting of software and minor hardware issues of library equipment; opens help desk tickets and elevates calls for technical service as appropriate.
• Assists in department operations: opens and closes the computer lab and/or makerspace, releases print jobs, takes customer reservations for equipment, counts money, accepts credit card and mobile payments, and balances cash register.
• Assists with basic maintenance of equipment, such as cleaning, disinfecting and dusting equipment; maintains supplies, including paper, ink, toner, etc.
• Able to assist customers with basic use of a variety of customer-owned electronic devices (laptops, tablets, smartphones).
• Answers the telephone, responds to inquiries and directs calls, uses the public address system.
• Ability to utilize functions of the Sierra circulation system needed to assist adult public computer area and makerspace customers.
• Provides users with general information about library services, directing them to other departments or branch library locations as appropriate.
• Applies library policies to be consistent with procedures in public service situations.
• Learns and keeps current with library-provided software, subscription databases, digital resources, and other technology.
• Maintains confidentiality of all customer transactions and records.

QUALIFICATIONS/REQUIREMENTS:

High school diploma or equivalent; additional education or relevant certifications are a plus. Strong technical proficiency with computers, software applications, mobile devices and basic troubleshooting skills. Familiarity with makerspace technologies desirable. Experience working in a customer service-oriented role. Excellent communication and interpersonal skills. Ability to adapt to changing technology and learn new skills quickly. Flexibility to work a part-time schedule, to include evenings and weekends.

Please refer to the Core Competencies for Library Staff on the library's website,www.wtcpl.org.This position is part-time, scheduled for 25 hours/week.

BENEFITS

• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• PTO Plan
• Employee Assistance Program
• Professional development opportunities

Online applications will be accepted until the position is filled.