Job Description
Job Description
Customer Care RepresentativeHealthcare$21.00 per hour Monday-Friday, 9:30am-6:00pmColumbus, Ohio (remote)2-3 Month ContractStarts February 16th, 2026 Why You’ll Love This Job:
- Stable, growing, essential business
- A team that loves working there and a team that knows the work they do makes a difference
- Culture rooted in its people and their passions
What You’ll Do:
- Handle a high-volume of inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
- Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
- Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
- Route special orders using the appropriate process and provide pricing information upon request
- Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
- Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
- Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
- Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
What We’re Looking For:
- One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
- Strong computer skills; basic understanding of MS Outlook, Word and Excel
- Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
- Able to diffuse an upset customer or an intense situation
- Excellent attention to detail and accuracy, along with communication skills
- Emergency Medical or Hospital related experience a plus
Apply Today!Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About DawsonDawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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