Job Description
Job Description
As a Fiber Optic/Technical Product Specialist, you will be responsible for assembling and monitoring components needed to fulfill sample requests for customers and internal sales personnel. You will also assist product/market managers with new product development projects.
Duties & Responsibilities:
- Assemble products and fulfill customer sample requests for the Communications Market and PLP trade shows.
- Organize and maintain local component inventory required for sample fulfillment.
- Monitor and organize the Marketing Product Training Room.
- Provides support for installation instructions and/or training videos.
- Work with various departments to develop marketing collateral (sell sheets, installation instructions, quote drawings, etc.).
- Assist product managers and/or market managers with new product development projects, including monitoring progress on projects, product assemblies to confirm functionality, cost analysis (using an ERP system), etc.
- Assist in customer complaints and field failures.
- Provide ongoing technical support to customers, the sales network, and the customer service department.
- Participate in field trials or product installations with internal PLP sales personnel and/or manufacturing reps (travel is expected to be minimal, less than 10% for trade show preparations and customer visits).
- Assist the Product Support Group, as required.
Qualifications & Requirements:
- Minimum high school diploma. Interest in continued education in a technical field is recommended.
- Proficiency with computer software, specifically Microsoft Word, Excel, and PowerPoint.
- Good organization and time management skills
- Ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives.
- Confident and able to work well with others, and with little supervision.
- Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments.
Schedule:
- Fulltime
- Standard office hours with flextime
Benefits:
- 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
- Enrollment in company profit sharing after two years
- Medical, dental & vision insurance, including free preventative care
- Wellness & Employee Assistance Program (EAP)
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, paid company holidays, and vacation purchase program
- Short & long-term disability
- Parental & family leave; military leave
- Inclusive & welcoming company culture
- Career development & tuition assistance
- Student loan debt repayment program
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