Restaurant Supervisor

Job Description

Job Description

Position Start: Immediately

About Us: Clay’s Cafe, is a family owned and operated restaurant with a beloved history spanning more than 25 years! Open Monday through Sunday and conveniently located on state route 40 and just off interstate 70 - we serve up delicious American fare food like our famous Stromboli, potato soup, Sherm Fries, and Hershey's Ice Cream via dine-in, take-out and delivery. We strive to provide a positive, family friendly atmosphere not just for our customers but also our staff. Our team members are the lifeblood of our business and the absolute key to Clay’s success - they are our family and as such we’ve become famous for our ability to nurture multiple generations of employees over the years.

About your role: Generally- to support Clay’s ownership in all aspects of maintaining and improving upon our culture and mission. In doing so, we know the success of our staff, our business and that of our customer’s dining experiences will be guaranteed.

Specifically- 1) to be the leader on duty, overseeing all aspects of the shift; to close the restaurant on scheduled evenings ensuring that all heating devices are off, surfaces cleaned, trash removed, doors locked etc.

Supervisor Duties:

• Be a beacon of positivity, every day, all day
• Be knowledgeable of all positions’ responsibilities
• Provide temporary support to any position as needed through busy periods
• Cover shifts when unexpected openings occur
• Provide quality control to ensure staff responsibilities are being carried out fully and correctly (basically enforce the employee handbook) as well as all food and beverages are being properly prepared and served.
• Ensure staff schedules are being adhered to and make mid-shift adjustments to ensure labor costs are being considered when business levels change
• Ensure staff breaks are offered and coverage for those positions are provided
• Watch inventory levels during your shift and in rare cases, procure the items at the nearby grocery store 3 minutes down the road using the company credit card.
• Oversee training of new-hires and current staff taking on additional roles
• Handle customer questions, concerns that occur during your presence at the restaurant as well as following up with un-attended-to issues that occurred in your absence.
• Periodically, check-in on customers who are dinning in to ensure their service and meals are being enjoyed
• Ensure the restaurant stays compliant with the Health Code at all times
• De-escalate stressed staff/customers
• Motivate, train and coach staff with different backgrounds/needs
• Learn from constructive feedback
• Comprehend and follow through on directions given
• Ensure all pertinent announcements are sent in writing to the staff via our company messaging software or pertinent information is being added to the leadership log
• Report to senior managers and owners

Requirements:

• At least 18 years old
• High school graduate
• Reliable vehicle, driver’s license and necessary automobile insurance coverage
• Previous restaurant experience required
• Previous leadership experience preferred
• Excellent communication skills (see responsibilities)
• Proficient in technology (documents, spreadsheets, printing, emails, apps).
• High attention to detail
• Stay organized and prioritize a large number of tasks

We utilize several software programs to help us track and manage the business. While prior knowledge of these programs is not required, we wanted to let you know your utilization of them is required from onboarding

• 7shifts - scheduling, staff messages, leadership log, checklists and accountability
• Toast - POS, timekeeping
• Asana - tracking assigned leadership tasks and company projects

Current Structure: 2 owner partners, 3 leaders (this role included) and line staff. All together, roughly 40 strong in the winter and pushing 50+ in the summer.

Expectation of Hours:

• Full time position 40hrs/week
• shift meal (must be taken on property).
• Messages received when not clocked-in, such as additions to the manager log, are not required to be reviewed until clocking into your next shift.
• Below is an example of how you could be scheduled typically (40hrs). Every closing shift end time varies as it is dependent on when the final cleaning/closing duties are completed. Some nights all duties are completed by 9:15pm, some 10:15pm for example. In reality it is highly unlikely that you will work more than 40hrs. We only ask for 2 of the 3 weekend days and some of the closing shifts could be replaced with mid shifts (11am-7pm) or morning (10am-4pm):

Mon 4pm-10pm

Tue OFF

Wed 4pm-10pm

Thu 4pm-10pm

Fri OFF

Sat 11am-10pm

Sun 10am-9pm

Growth Opportunities: Growth is encouraged through the possible expansion of job duties.

Compensation: We’ve budgeted $16.5/hr for this role plus tips from the pool of carry out/pick up orders. And tips from tables served, or deliveries taken if this were to ever occur.

Benefits:

• Part of TIP POOL for carry out/pick-up orders
• Employee Discount
• Preferred parking
• Daily meal and unlimited beverages provided
• Guaranteed unpaid holidays off: (Memorial, Labor, July 4th, Thanksgiving & Day after) as well as annual week off (week between Christmas and New Years)