Job Description
Job DescriptionSummary
The Sales Representative is responsible for driving revenue growth by acquiring new customers, nurturing existing client relationships, and effectively promoting the company's products. This role involves understanding customer needs, managing the full sales cycle, and consistently meeting or exceeding sales targets.
Responsibilities
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Prospect and generate new business through cold calling, networking, and follow-up on warm leads
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Build and maintain strong relationships with existing customers to drive repeat business and ensure high customer satisfaction
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Respond to product inquiries and convert leads into sales by identifying customer needs and recommending appropriate solutions
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Manage large and complex orders, ensuring clear communication and seamless follow-through from order placement through fulfillment
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Research and analyze current and prospective customers to identify growth opportunities
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Stay informed on industry trends, market conditions, and competitor activity to identify new business opportunities
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Conduct virtual and in-person sales meetings, presenting products, pricing, and customized solutions
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Negotiate contracts and close deals in accordance with company policies and pricing guidelines
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Collaborate with internal teams (marketing, operations, logistics, and customer support) to ensure smooth service delivery
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Serve as the primary point of contact for customers, resolving issues promptly and maintaining high satisfaction levels
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Track and manage sales leads using internal tools (e.g., Box Nutra Sales Rep Sheet, Lead Entry Form, Closed Sales Sheet)
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Monitor and report sales performance, providing weekly and monthly updates to management
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Communicate customer requirements clearly to production and logistics teams to ensure accurate and timely fulfillment
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Ensure all required documentation (Certificates of Analysis, spec sheets, etc.) is prepared prior to shipment
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Confirm shipping details, including pickup and delivery schedules, freight methods, packaging compliance, and special instructions
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Follow up with customers post-shipment to confirm satisfaction and gather feedback
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Maintain accurate and up-to-date records in the CRM system
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Proactively prepare for reorders and follow-up discussions based on customer feedback and evolving needs
Key Performance Indicators (KPIs)
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Outbound calls: 10+ per day (minimum of 7 to current customers)
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Outbound emails: 20+ per day
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Average order value (TBD)
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Sales conversion rate (TBD)
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Revenue from manual orders (TBD)
Qualifications
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Strong customer service experience and skills
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Experience in sales, business development, or a related field
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Excellent verbal and written communication skills
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Strong interpersonal skills with the ability to build relationships with diverse clients
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Self-motivated, goal-oriented, and driven to exceed sales targets
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Ability to work independently and collaboratively in a fast-paced environment
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Strong organizational and time management skills
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Knowledge of supplements and raw materials (ingredients) preferred
Pay Structure
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Hourly rate: $18–$25
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Monthly commission based on percentage of sales achieved