Customer Service Representative - 2 Needed - AL

Area Temps, Inc.

Solon, OH 44139, USA

Published: 6/14/2022

Full Time

Job Description

A manufacturing company is seeking Customer Service Representatives who will ensure timely, accurate, and efficient support for customers by managing spare parts and machine orders in a manufacturing environment. Additionally, you will serve as the primary point of contact for order inquiries, product availability, and delivery coordination, while collaborating with internal teams to maintain high levels of customer satisfaction and operational efficiency. Work hours are Monday through Friday from 8 a.m. to 5 p.m.

Job Responsibilities:

Receive, process, and track customer orders for spare parts and machines and verify order accuracy, pricing, and availability before confirmation
Coordinate with production and inventory teams to ensure timely fulfillment
Serve as the primary point of contact for customers regarding orders, product availability, lead times, and delivery schedules
Respond promptly to inquiries, complaints, or service requests, providing professional and accurate information
Provide updates to customers on order status and resolve issues proactively.
Monitor stock levels and communicate shortages or backorders to customers and internal teams
Maintain accurate records of orders, shipments, returns, and customer interactions in the system
Work closely with production, logistics, and shipping teams to coordinate order fulfillment and deliveries
Communicate special requirements or technical specifications to relevant departments
Investigate and resolve order discrepancies, shipment delays, or product defects and recommend process improvements to enhance customer experience and operational efficiency
Generate reports on order trends, customer inquiries, and fulfillment metrics and provide insights to management to support continuous improvement in customer service operations

Job Qualifications:

Must have a High School Diploma or GED; An Associate’s Degree in Business Administration, Communications, Supply Chain, or related field is preferred
Must have an understanding of the company’s products, spare parts, and technical specifications to provide accurate information and support
Must have knowledge of stock levels, lead times, and logistics processes to anticipate issues and communicate effectively with customers.
Must be proficient in ERP, CRM, or inventory management software to process and track orders accurately as well as accurately enter orders, updates, and customer information
Must be able to identify issues with orders, coordinate with technical teams for resolution, and maintain organized records and reports
The ability to prioritize tasks and orders to efficiently meet deadlines is mandatory, and adjust to changes
Must have strong organizational, problem-solving, and decision-making skills, as well as, the ability to communicate and listen
Must be able to build positive relationships, address complaints, and handle inquires with patience and empathy
Must be friendly, with a professional demeanor, a strong commitment to teamwork, and the ability to maintain confidentiality at all times
Minimal travel to other sites is required when needed

Only those candidates that can pass a background check and drug screen will be considered.

To get a complete list of current Area Temps job openings, please visit our Job Board by using this link: http://jobs.areatemps.com.

Company DescriptionWith over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.

Full-Service Staffing:
Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities.

City Search Applicant Network:
Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area.

Please copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: http://jobs.areatemps.com.

Company Description

With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.\r\n\r\nFull-Service Staffing:\r\nEvery year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities. \r\n\r\nCity Search Applicant Network:\r\nOur interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area. \r\n\r\nPlease copy and paste this link into your browser to visit our Job Board and get a complete list of current Area Temps job openings: http://jobs.areatemps.com.