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Full Time and Part Time Customer Service Coordinator

Ladies & Gentlemen Hair Stylists
locationCleveland, OH, USA
PublishedPublished: 6/14/2022

Job Description

Job DescriptionDescription:

Purpose:


To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.


Essential Functions:


To Provide Guest Experience Through:


Make the guest feel welcome with your greeting in the salon or over the phone


Politely and efficiently schedule appointments


Process transactions with accuracy at point of sale


Solicit sale of new or additional services, retail products and gift cards


Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.


Identify the guest prior to arrival. Connect stylist and guest in a timely manner


Operate SpaBiz efficiently, as it relates to your position.


Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment


Enter all guest information into SpaBiz


Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms


Assists in stocking merchandise


Clean all areas as needed


Other duties as assigned



Requirements:

Position Qualifications:


Customer service experience, preferably in retail


Ability to multi-task


Computer knowledgeable

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