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<h3>Job Description</h3>
Job Description
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving. 
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. 
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect. 
A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
Our Technology team is dedicated to delivering reliable and responsive support to all end users while maintaining secure, efficient, and scalable IT systems. We are seeking an IT Specialist with a minimum of 5 years of experience in IT support or systems administration, preferably within Microsoft and Cisco environments. This role goes beyond basic desktop support—providing Tier 2 and Tier 3 technical assistance, troubleshooting complex infrastructure issues, and supporting enterprise-level servers, networks, and voice systems. This is an on-site position at the NMG headquarters in Walton Hills, OH. 
You'll play a critical role in maintaining and enhancing our core infrastructure, assisting with deployments, upgrades, integrations, and receiving escalations that require elevated access and deeper technical insight. From monitoring tools to system patching, your work will impact the stability and performance of our organization’s technology footprint.
NMG is a place where fresh ideas are encouraged and heard; where a balance is achieved between working smart and having fun; and where your accomplishments are recognized!
RESPONSIBILITIES:
· Serve as a Tier 2 support resource, resolving advanced end-user and infrastructure issues, and collaborating with Tier 3 teams on more complex problems as needed 
· Provide primary technical support for end-user devices and technologies in a Microsoft- and Cisco-centric environment, while assisting with the maintenance and support of broader IT systems, including servers, networking, VoIP, and cloud services, in collaboration with specialized infrastructure and security teams.
· Use administrative tools, monitoring systems, and network utilities to identify, diagnose, and resolve system-level issues.
· Deliver remote and in-person support using enterprise-grade remote management and diagnostic tools.
· Actively participate in infrastructure projects, upgrades, deployments, and integrations, ensuring minimal downtime and alignment with IT best practices.
· Apply structured troubleshooting methods to identify root causes and implement permanent fixes for recurring technical issues.
· Perform and verify system patching, software deployments, and security updates across all environments.
· Maintain and improve uptime for shared resources like printing environments, file servers, and communication platforms.
· Participate in an on-call rotation to support critical business systems and respond to major incidents after hours.
· Collaborate with cross-functional IT team members to improve processes, reduce escalations, and drive system improvements.
· Accurately log, track, and resolve support tickets, ensuring SLAs and customer satisfaction are consistently met.
· Provide clear documentation and user guidance for both technical procedures and system usage.
· May require travel between local company sites to provide on-site technical support and assist with equipment or infrastructure rollouts.
KEY QUALIFICATIONS:
· Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
· Minimum of 5 years’ experience in IT support or systems administration, preferably within Microsoft and Cisco-based environments.
· Strong experience with End User Support, infrastructure support, including servers, networking, patching, VoIP, and security systems.
· Proven ability to independently resolve advanced Tier 2 technical issues and effectively collaborate with Tier 3 teams on complex, cross-system problems.
· Familiarity with IT service management systems, ticketing workflows, and service request tracking.
· Proficiency with administrative tools, monitoring platforms, and network utilities used in diagnosing and supporting enterprise systems.
· Experience managing software deployments, patch management, system upgrades, and hardware lifecycle operations.

PREFERRED QUALIFICATIONS:
· Broad understanding of enterprise infrastructure components including networking, security, VoIP, and server technologies.
· Ability to interpret logs, metrics, and system behavior to resolve both routine and advanced technical problems.
· Skilled in using elevated access responsibly to administer backend systems and support escalated issues.
· Strong analytical thinking and troubleshooting skills with high attention to detail.
· Effective communicator who can explain complex technical topics to non-technical users.
· Team player who thrives in a fast-paced environment and takes initiative in solving problems proactively.
· Customer-first mindset with a commitment to delivering consistent, high-quality IT service.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.
TRAVEL REQUIREMENTS:
None.

IT Specialist - NE Ohio

<h3>Job Description</h3>
Job DescriptionSalary: $40,000-$50,000 annually 
About Us:
 
Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team Technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.
 
About The Role:
 As a Fast Team Technician at Digacore Consulting, LLC, the candidate will be responding to entry level ticket requests and working them to a resolution, while escalating when appropriate. The position includes remote troubleshooting and may require some field work. Responsibilities include regular communication with clients throughout the ticket resolution process.
The individual must possess excellent customer service and communication skills with a friendly disposition towards clients. The position requires the ability to work well in a fast-paced environment with a true sense of urgency and the capability to multi-task, prioritize, time manage and take full ownership of responsibilities.
 
Requirements:
We are willing to train the right candidate who possesses the minimum requirements.
<ul>
<li>Experience working in a ticketing system</li>
<li>Experience providing direct customer service</li>
<li>Excellent problem-solving skills and attention to detail</li>
<li>Effective communication skills, both verbal and written</li>
<li>Ability to work with a team</li>
<li>Ability to take full ownership of tasks and responsibilities</li>
<li>The ability to work in a fast-paced environment and enjoys multitasking</li>
<li>Either relevant coursework, degree or certification or professional IT work experience</li>
<li>Willingness to learn and adapt to new technologies and procedures</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Familiarity with Microsoft operating systems and productivity applications</li>
<li>Experience working in Active Directory is a plus</li>
<li>Experience with Microsoft 365 Administration</li>
<li>Network troubleshooting</li>
</ul>
 
Benefits:
<ul>
<li>Nationwide Medical Insurance</li>
<li>Dental Insurance</li>
<li>Life insurance gifted to all employees</li>
<li>Long-term disability insurance gifted to all employees</li>
<li>HSA and FSA options</li>
<li>401k match</li>
<li>Generous paid time off</li>
<li>Mental health days</li>
<li>$500 sign on bonus</li>
<li>Paid certification assistance</li>
</ul>
 
We are an Equal Opportunity Employer!

Level 1 IT Technician

<h3>Job Description</h3>
Job Description
ComResource is looking for an Angular Web Solution Architect.
We need someone to assist in leading the design, development, and implementation of scalable, secure, and maintainable Angular-based applications that integrate with enterprise platforms.
Responsibilities:
<ul>
<li>Define and maintain the architectural blueprint for Angular-based solutions</li>
<li>Establish standards for UI frameworks, reusable components, and micro-frontends</li>
<li>Guide engineering teams in Angular, TypeScript, RxJS, and state management (NgRx or similar)</li>
<li>Review code and design artifacts to ensure accessibility, performance, and security compliance</li>
<li>Partner with stakeholders to translate requirements into technical solutions</li>
<li>Collaborate on cloud-native hosting strategies (AWS ECS, S3, CloudFront) and API integrations</li>
<li>Establish CI/CD pipelines with automated testing and secure coding practices</li>
<li>Implement authentication/authorization standards (OAuth2, OIDC)</li>
<li>Ensure applications meet WCAG 2.1+ accessibility and enterprise compliance requirements</li>
</ul>
Essentials:
<ul>
<li>8+ years in front-end development, 4+ years with Angular (latest versions)</li>
<li>Strong proficiency in TypeScript, RxJS, NgRx, responsive UI design</li>
<li>Experience designing large-scale enterprise web applications</li>
<li>Skilled in RESTful API and GraphQL integration</li>
<li>Familiar with cloud-native deployments and DevOps practices</li>
<li>Strong knowledge of performance optimization and security principles</li>
<li>Bachelor’s or Master’s in Computer Science, Engineering, or related field</li>
</ul>
Desired:
<ul>
<li>Experience in banking, fintech, or regulated industries</li>
<li>Familiarity with enterprise architectural frameworks (EACOE principles)</li>
<li>Prior leadership as a Solution Architect or Principal Engineer</li>
</ul>
Req ID: AM98907092

Angular Web Solution Architect

<h3>Job Description</h3>
Job Description
Sign-on Bonus $1,000 - Starting rate on 3rd Shift $22.55, more with experience
Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!
At SPIROL we work with our customers to help them succeed. SPIROL has over 75 years of precision manufacturing to support the aerospace, capital goods, automotive and industrial markets.
We currently have an opening on our talented Information Technology team, and are in need of a IT Support Technician Level II.
As an IT Support Technician Level II, you will be part of the helpdesk team and provide technical support throughout the global SPIROL organization. As IT-related issues and requests are escalated from Tier I, you'll flex your strong communication skills to provide an exceptional customer experience for the SPIROL team.
We're looking for an individual with experience providing IT support, which includes deploying new hardware, troubleshooting printer and other peripheral issues, installing and configuring software, and supporting the Microsoft 365 platform. Experience can include internships.
If you're searching for an opportunity to grow your skill set and participate in a continuous improvement environment, where your career goals are supported and diversity of thought is encouraged, apply today!
This is an 100% on-site position in Stow, Ohio. Some travel to other SPIROL locations required, including sites outside of the USA.
BENEFITS:
<ul>
<li>Health/Dental/Vision</li>
<li>Company fully paid Life, Short/Long Term Disability</li>
<li>Competitive Compensation</li>
<li>Immediate Paid Vacation</li>
<li>11 Paid Holidays</li>
<li>PTO</li>
<li>Opportunity for Advancement</li>
<li>Education Assistance</li>
<li>Employee Assistance Program</li>
<li>Pet Insurance</li>
<li>401(k) with Company Matching</li>
<li>ESOP Pension - guarantee 3%</li>
<li>10% 3rd shift premium included </li>
</ul>
Careers Video Link: <a href="https://www.youtube.com/watch?v=d3OEoDZdnXI" target="_blank">https://www.youtube.com/watch?v=d3OEoDZdnXI</a>
SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
 Job Posted by ApplicantPro

IT SUPPORT TECHNICIAN LEVEL II

<h3>Job Description</h3>
Job Description
Overview
JST is currently seeking a Senior Project Manager - (Acquisition function) to join our team. This is a full-time Onsite position with potential hybrid/remote work at Defense Health Agency (DHA) offices in Dayton, Ohio. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. This position is contingent upon contract award.
 
The Senior Project Manager - (Acquisition function) shall be professional in demeanor, appearance, and deportment. Employees shall be responsive. The Senior Project Manager - (Acquisition function) may be required to interface with senior Government and industry officials. Personnel shall have excellent written and oral communications skills sufficient to provide clear concise communication and documentation. Proficient in the use of the Microsoft suite of applications including Word, Excel, PowerPoint, Outlook, and Project as well as with Adobe Acrobat.
 
Senior Project Manager - (Acquisition function) Responsibilities
<ul>
<li>Strong communication skills as Project Manager </li>
<li>Performs day-to-day management of contract support operations involving multiple tasks and groups of personnel at multiple locations, on a single project. </li>
<li>Demonstrates skills in the scope of work encompassed by the contract / task order; provides technical guidance to the project team in performance of the work and reviews the quality of all work products. </li>
<li>Organizes, directs, and coordinates the planning and production of all contract support activities. </li>
<li>Responsible for staffing, project planning, project financials, and staff direction and oversight. </li>
<li>The Project Manager maintains and manages the client interface with the COR of the client organization. </li>
<li>Assists the Program Manager as required in managing contract performance.</li>
</ul>
 
Senior Project Manager - (Acquisition function) Qualifications
<ul>
<li>Requires a bachelor's degree </li>
<li>Experience providing technical guidance to the project team in performance of the work</li>
<li>Experience in coordinating the planning and production of all contract support activities. </li>
<li>Skilled in staffing, project planning, project financials, and staff direction and oversight. </li>
<li>Experience with assisting the Program Manager as required in managing contract performance.</li>
<li>Experienced in contract support operations</li>
<li>Experience with DoD acquisition programs</li>
</ul>
 
Required Clearances and Screenings
<ul>
<li>MUST be able to pass a US Government Security Clearance</li>
</ul>
 
About Joint Strategic Technologies (JST) 
No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development. 
 
Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal 
 Job Posted by ApplicantPro

Senior Project Manager

<h3>Job Description</h3>
Job DescriptionAbout Us:
At RFS Lawn and Landscapes, we take pride in designing and installing stunning outdoor spaces for our clients. From paver paths and retaining walls to custom fire pits and patios, we transform ordinary yards into extraordinary environments. Our team is committed to quality, creativity, and exceptional customer service, and we’re looking for a talented Project Manager/Sales person to join us and help elevate our landscaping division.
About the Role:
As the Project Manager for our landscaping division, you’ll oversee the design and installation of beautiful outdoor spaces. You’ll be a key player in building client relationships, estimating and managing projects, and ensuring every job is completed on time, within budget, and to the highest standards. This is a hands-on role that combines leadership, customer service, and technical expertise to deliver exceptional results.
Responsibilities:
- Build and nurture partnerships with complementary businesses (e.g., pool installers, stone suppliers, and outdoor living companies) to generate referrals and new projects. - Collaborate with potential clients to develop project estimates and close sales. - Achieve annual sales targets, with a focus on delivering $800K+ in landscaping projects. - Maintain strong communication with clients to ensure satisfaction and secure glowing reviews. - Schedule projects and proactively communicate any changes to clients. - Manage material orders and verify timely delivery ahead of project start dates. - Confirm all required materials are accounted for and ready for crews each day. - Provide on-site support, including walking foremen through project layouts and regularly checking in with crews to address issues. - Monitor labor hours to ensure projects stay within budget.
What We’re Looking For:
- A proactive, organized professional with a passion for creating exceptional outdoor spaces. - Strong relationship-building skills and the ability to work effectively with clients, partners, and team members. - Experience in sales, project management, or a related field, preferably in landscaping or construction. - Excellent communication and problem-solving skills. - A commitment to delivering high-quality work and outstanding customer service.
What You’ll Achieve:
- Meet or exceed monthly sales goals, particularly during peak season (March through October). - Maintain a steady pipeline of qualified leads and achieve a close rate of 30% or higher. - Ensure that at least 80% of projects are completed within budgeted labor hours. - Build lasting client relationships
What We Offer:
- A competitive base salary of $60,000, plus a generous commission structure: - 3% on the first $800,000 in annual sales. - 3.5% on sales between $800,000 and $1,000,000.
 - Company vehicle with fuel provided. - 4% on sales exceeding $1,000,000. - An additional 0.5% bonus for sales completed from November to the end of the year. - A supportive and collaborative work environment where your contributions will make a direct impact.
- Vacation time negotiable.
If you’re ready to join a team that’s passionate about creating outdoor spaces that inspire and delight, we want to hear from you. Apply today and let’s grow together!
 #hc157339

Sales/Project Manager - Landscaping Division

<h3>Job Description</h3>
Job DescriptionA reputable engineering firm is seeking a Senior Transportation Project Manager to join their growing team in Cleveland! This is a hybrid position. 
 
Responsibilities: 
<ul>
<li>Manage day-to-day activities of transportation projects (staff coordination, budget oversight, and schedule management) </li>
<li>Oversee the design/preparation of roadway plans for highway and local road projects </li>
<li>Lead quality review processes and perform internal technical reviews to ensure plans meet the highest standards </li>
<li>Mentor/train junior staff </li>
<li>Assist with client presentations </li>
<li>Prepare project schedules, estimate manpower needs, and manage proposals, scope-of-work, and fees </li>
<li>Identify scope changes, assist in negotiating contract modifications, and ensure client expectations are met </li>
<li>Collaborate with engineers, technicians, and administrative staff to ensure successful project execution </li>
</ul>
 
Requirements: 
<ul>
<li>BS in Engineering from an ABET accredited College or University </li>
<li>Proven experience in the design and preparation of plans for both interstate and local road/street projects </li>
<li>P.E. License in Ohio or ability to obtain within six months of hire </li>
<li>Project management experience (managing transportation projects, including budgets, schedules, and teams) </li>
<li>Knowledge of ODOT and FHWA standards </li>
<li>Experience using MicroStation, GeoPAK, and Open Roads </li>
</ul>
 
Salary is commensurate with experience. 
 
Successful applicants must be authorized to work in the USA without sponsorship. 
 
All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, or national origin. 
 
Please contact Laura Harrison for further information! 
 
<a href="http://www.harrisonconsultingsolutions.com" target="_blank">www.harrisonconsultingsolutions.com</a> 
 
517-906-6926

Transportation Project Manager

<h3>Job Description</h3>
Job DescriptionDesktop Support Manager
Location: North East Ohio (Onsite, managing a multi-regional team) Job Type: long-term Contract-to-Hire
Are you a seasoned IT professional ready to lead and innovate? We're searching for a Desktop Support Manager to spearhead our geographically dispersed IT support team. This isn't just a management role; it's a "player/coach" opportunity, splitting your time 50/50 between hands-on technical support and strategic team leadership.
You'll be crucial in delivering "white-glove" support to our C-level executives and other high-visibility stakeholders across approximately 1,400 users. Your leadership will extend to a local team in North East Ohio and a remote team across multiple U.S. locations.
What You'll Do:
<ul>
<li>Lead &amp; Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote.</li>
<li>Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support.</li>
<li>Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed.</li>
<li>Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience.</li>
<li>Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings.</li>
<li>Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.</li>
</ul>
Who We're Looking For:
<ul>
<li>Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives.</li>
<li>Technical Expert: Strong background in technical support and troubleshooting.</li>
<li>Communication &amp; Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations.</li>
<li>Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption.</li>
<li>Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels.</li>
<li>Adaptable &amp; Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.</li>
</ul>
If you're a resourceful, forward-thinking leader eager to make a significant impact in a dynamic IT environment, we encourage you to apply!
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gjGEMdVD6k

Desktop Support Manager

<h3>Job Description</h3>
Job Description
Company: Cott Systems
Type: Full-time
Reporting to: Director of Client Success

At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you.

Key Responsibilities:
<ul>
<li>Serve as the primary technical support contact for our on-premises (locally installed) customers.</li>
<li>Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals.</li>
<li>Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments.</li>
<li>Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation.</li>
<li>Lead remote or onsite installation planning and support engagements for new customer hardware.</li>
<li>Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs.</li>
<li>Track and escalate complex issues as needed, always ensuring responsive and professional communication.</li>
</ul>
Requirements
<ul>
<li>Associate degree in IT or related field, or equivalent experience supporting Windows-based hardware/software environments.</li>
<li>Strong hands-on experience troubleshooting desktop and peripheral hardware.</li>
<li>Familiarity with Windows 10/11 and Windows Server environments (2012 through 2019).</li>
<li>Working knowledge of SQL Server Management Studio (SSMS), including basic queries and table updates.</li>
<li>Comfortable navigating Active Directory, DNS, and basic Windows network configurations.</li>
<li>Experience with IIS, backup/restore utilities, or virtualization (Hyper-V, VMware, Citrix) is a plus.</li>
<li>Excellent problem-solving and customer communication skills.</li>
<li>Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.</li>
<li>Willingness to occasionally travel for onsite customer installations or escalated support needs.</li>
</ul>
Benefits
Why Cott Systems?
We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done.
We offer:
<ul>
<li>Flexible time off and paid holidays</li>
<li>401K with company match</li>
<li>Comprehensive medical, dental, and vision insurance (including HRA option with company contribution)</li>
<li>Company-paid life, AD&amp;D, short-term, and long-term disability insurance</li>
</ul>

For more information about Cott Systems, please visit our website

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

#ValsoftG1

Desktop Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:

***THIS JOB IS ON-SITE IN AURORA, OH***
 
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. 
 
Position Description: Client Support Engineer
The Field Service Support Engineer will be responsible for delivering exceptional technical support to customers, efficiently troubleshooting and resolving issues. If a resolution cannot be found, the specialist will collaborate with other departments to ensure timely and effective solutions. All incidents and their resolutions will be meticulously documented. The ideal candidate will possess strong problem-solving abilities, a deep understanding of LayerZero products and services, and a dedication to providing outstanding customer service.
Requirements:
Primary Duties: 
<ul>
<li>The position will mostly interface with the Customer on issues that require in-depth product knowledge.</li>
<li>Respond promptly to customer inquiries </li>
<li>Troubleshoot and diagnose technical issues related to LayerZero products or services.</li>
<li>Escalate complex issues to appropriate teams </li>
<li>Provide step-by-step guidance to customers directly for resolving technical issues.</li>
<li>Analyze, replicate, and resolve issues to ensure a timely resolution for customers.</li>
<li>Log, track, and document support requests and resolutions.</li>
<li>Maintain a knowledge base of common issues and solutions</li>
<li>Develop and maintain in-depth knowledge of LayerZero’s products and services.</li>
<li>Stay updated on product releases, updates, and new features to provide accurate information to customers.</li>
<li>Direct customer communication is expected.</li>
<li>Effectively communicate technical information to less-technical customers.</li>
<li>Follow up with customers to ensure that issues have been resolved to their satisfaction.</li>
<li>Work closely with engineering teams to address customer concerns and provide feedback on recurring issues or improvement ideas.</li>
<li>Monitor common customer issues and provide feedback to help improve the products. </li>
</ul>
 
Experience &amp; Skills:
<ul>
<li>Understanding of mechanical and electrical systems</li>
<li>Proven experience in technical support</li>
<li>Strong writing, editing, and proofreading skills with keen attention to detail.</li>
<li>Familiarity with documentation tools.</li>
<li>Ability to work independently and manage multiple projects simultaneously.</li>
</ul>
Education:
<ul>
<li>A bachelor’s degree in computer science or computer engineering is preferred but not required</li>
</ul>
What We Offer:
<ul>
<li>Competitive pay with performance incentives</li>
<li>100% company-paid medical, dental, and vision</li>
<li>401(k) with company match</li>
<li>3 weeks PTO, 8 paid holidays, and 2 floating holidays</li>
</ul>
Why You Will Love Working with Us:
<ul>
<li>Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.</li>
<li>Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.</li>
<li>Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.</li>
<li>Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.</li>
</ul>
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

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