Cincinnati Aesthetician Store Manager

Job Description

Job DescriptionDescription:

Position Title: The Only Facial Store Manager

Job Type: Full Time

Reports To: Owner

Job Overview:

As The Only Facial Manager, you will be responsible for overseeing the daily operations of our facial spa, ensuring a high-quality customer experience while managing staff and financial performance. You will lead a team of aestheticians and support staff, promote services, and maintain a relaxing and welcoming environment for our clients and team members.

Requirements:

Key Responsibilities:

Operational Management:

• Oversee daily spa operations, including scheduling, inventory management, and facility maintenance.
• Ensure all services are delivered to the highest standards of quality and customer satisfaction.
• Develop and implement corporate and operational policies and procedures.

Staff Management:

• Recruit, onboard and supervise spa staff
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Foster a positive team environment and encourage professional growth.

Customer Service:

• Ensure exceptional customer service by addressing client inquiries, concerns, and feedback.
• Develop Loyal client programs to enhance client retention.
• Maintain a clean, welcoming, and relaxing spa environment.

Financial Management:

• Review financial reports and performance metrics to track progress towards goals and identify areas for improvement.
• Manage inventory and adhere to supply budget to optimize costs.

Marketing:

• Collaborate with the owner to develop and implement strategies to attract new clients and retain existing ones
• Utilize social media and other platforms to enhance brand visibility and client engagement.
• Collaborate with local businesses for cross-promotional opportunities.

Qualifications:

• Associates / Bachelor’s degree in business management, hospitality or a related field preferred.
• Prior experience in a managerial role, preferably in a spa or wellness environment preferred
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Boulevard management software and Microsoft Office Suite.
• Strong acumen of the Aesthetician role.
• Must be able to work flexible hours, including evenings and weekends.

Benefits:

• Competitive salary
• Complimentary facials
• Employee discounts on Vivant Skin Care products
• Opportunities for professional development and advancement