Job Description
Job Description
At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we’ve been a trusted name in luxury, known for our unmatched craftsmanship, prestigious brand partners, and personalized service. Every client who walks through our doors should feel welcomed, valued, and inspired.
That’s where you come in.
About the Role
As a Client Experience Host, you will be the first point of contact for our clients, setting the tone for an unforgettable experience. From a warm welcome at the door to ensuring every detail of their visit is seamless, you’ll embody the Diamond Cellar commitment to world-class hospitality.
Working closely with our sales consultants, you’ll help craft unique and memorable experiences, whether in the showroom or in our private VIP spaces. You’ll also ensure our hospitality stations are impeccably maintained, always creating an atmosphere that reflects the prestige of our brand partners like Rolex, Patek Philippe, and David Yurman.
What You’ll Do
- Welcome clients with warmth, professionalism, and a polished presence.
- Deliver all aspects of hospitality, creating personalized moments that enhance the client journey.
- Support Sales Consultants in both the showroom and VIP room to ensure seamless client experiences.
- Maintain client experience and hospitality stations, ensuring they are always stocked, clean, and inviting.
- Use CRM tools to tailor experiences to each client’s preferences and history.
- Learn and understand client interests to create meaningful, customized interactions.
- Maintain knowledge of Diamond Cellar’s collections, services, and events.
- Contribute to a culture of excellence, embodying Diamond Cellar’s values in every interaction.
- Uphold showroom housekeeping and brand standards, ensuring the space reflects the luxury we represent.
- Support special events and represent Diamond Cellar in internal and external functions.
- Protect confidentiality and maintain discretion at all times.
What We’re Looking For
- Strong background in hospitality or client-facing roles; luxury retail experience preferred.
- Knowledge of fine jewelry and timepieces is a plus.
- Exceptional communication and interpersonal skills.
- Ability to multitask and adapt in a dynamic environment.
- Professional, polished, and confident demeanor.
- Collaborative, positive, and solution-oriented mindset.
- Technologically proficient (CRM systems, Microsoft Office, etc.).
- Organized, detail-oriented, and committed to excellence.
Professional Appearance
Because this role is client-facing and represents our most prestigious brand partners, a professional appearance is required at all times:
- Dark-colored business suits (or equivalent professional attire for women).
- Professional shoes that align with a luxury retail environment.
- A Rolex tie or scarf will be provided as part of the uniform and must be worn while on the showroom floor.
Why Join Diamond Cellar?
At Diamond Cellar, you’ll be part of a team that values tradition, innovation, and world-class service. We offer opportunities for growth, ongoing training, and the chance to represent some of the most prestigious brands in the world. Most importantly, you’ll play a key role in creating meaningful moments for our clients — moments that last a lifetime.
- Medical, Dental, Vision coverage – Medical coverage starts day one
- Short Term Disability & Long Term Disability coverage fully company paid
- Employee Discount
- Company paid life insurance
- 401(k) program with a company discretionary match
- Paid Time Off
- Work-Life Balance – our stores are closed in the evenings and on Sunday
- Bonus Program
- Opportunity to work with the top brands in the luxury jewelry space
- Be a part of a passionate, loyal, dedicated team
Ready to make an impact?
If you’re passionate about luxury, hospitality, and creating unforgettable experiences, we invite you to apply and become part of the Diamond Cellar family.
Diamond Cellar is an Equal Opportunity Employer.
All candidates must have the legal right to work in the United States.
Selected candidate must be willing to undergo a background check and drug screening.