Job Description
Job Description
Job Title: Deskside Support Tech II
Openings: 1
Location: West Jefferson, OH
Shift: NIGHT SHIFT: Mon-Fri 5 PM – 1:30 PM *candidates need to be flexible with shift as it will vary to align with production schedule during peak season*
Start Date: 10/13
Pay Rate: $27/hr.
Job Description:
- Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
- Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
- Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
- Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
- Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
- Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
- Make technical recommendations to site leadership regarding problems, projects and releases
- Create batch files or PowerShell scripts for asset management and incident resolution
Requirements:
- Prior experience troubleshoots and supporting end user devices in a warehouse environment
- 2 years of experience supporting networked systems
- Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
- Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience
- Availability to travel; occasionally on short notice
- 5 years of experience supporting a corporate or warehouse networked computer environment
- 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
- Strong understanding of warehouse management systems (WMS)
Compensation:
$27_/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.