Job Description
Job Description
We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a large-scale infrastructure upgrade project. Ideal candidates will bring strong technical expertise and a commitment to delivering exceptional IT support.
Responsibilities:
• Provide technical assistance and troubleshooting support to users via phone, email, and remote tools.
• Conduct validation and testing of IT equipment before and after switch upgrades.
• Monitor and resolve service desk tickets efficiently, ensuring timely follow-ups.
• Collaborate with team members to document issues and solutions for future reference.
• Maintain clear and detail-oriented communication with clients and team leads.
• Ensure compliance with project timelines and quality standards.
• Participate in scheduled shifts to provide consistent coverage for the help desk.
• Report progress and escalate issues to team leads as necessary.
• Proven experience in IT Help Desk or Technical Support roles.
• Familiarity with Active Directory and its functionalities.
• Proficiency in troubleshooting Windows 10 operating system issues.
• Strong knowledge of Microsoft Windows and related software.
• Ability to manage service desk tickets effectively.
• Exceptional communication and documentation skills.
• Attention to detail and accuracy in problem-solving.
• Availability to work scheduled shifts, including weekends.