Managed Service Specialist (in-office position)

Job Description

Job DescriptionSalary:

Managed Service Field Specialist (Full-Time)

Net X IT Solutions is growing! Were a full-service managed service provider (MSP) dedicated to helping businesses stay productive, secure, and technologically confident so they can focus on what matters most. We manage complex IT systems, cybersecurity, cloud technologies, and ongoing support with predictable pricing and personalized service. We deliver reliable IT support that gives our clients peace of mind and real operational value.

Were looking for team members who are passionate about technology, effective problem-solvers, and committed to delivering exceptional support. If you want to make an impact by helping local organizations leverage the best IT tools and services every day, we want you on our team.

About the Role:

As a Managed Service Helpdesk Specialist, youll serve as the primary point of contact for client support needs. Most of your work will occur remotely from our helpdesk, where youll diagnose issues, resolve tickets, support user accounts, and ensure systems remain stable and secure.

Youll also complete on-site visits as assigned, such as hardware deployments, troubleshooting that requires hands-on work, scheduled maintenance, pre-scheduled time, etc.

This is a full-time role, with occasional after-hours on-call responsibilities for evening or weekend support.

Key Responsibilities:

• Provide first-level technical support via phone, email, remote tools, and ticketing system
• Diagnose and resolve computer, printer, and peripheral hardware issues
  
• Manage user accounts, passwords, and device enrollments
  
• Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications
  
• Assist with A/V setup for meetings and public events
  
• Log service tickets, track progress, and maintain accurate documentation
  
• Adhere to data privacy and cybersecurity protocols
  
• Participate in an on-call rotation for evening/weekend support as needed
  
  

What You Bring:Technical Skills:

• Strong understanding of hardware, software, and networking fundamentals
  
• Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory
  
• Familiarity with MDM tools and cloud management systems
  
• A+ and Network+ certifications (or willingness to obtain) highly desirable
  
  

Professional Qualities:

• Excellent communication and customer service skills
  
• Analytical and adaptable problem-solver
  
• Able to multitask and prioritize effectively
  
• Positive attitude and eagerness to learn
  
• Commitment to confidentiality and data security best practices
  
  

Minimum Requirements:

• High school diploma or GED
  
• Eligible to work in the United States (proof of work authorization required)
  
• Valid drivers license with reliable transportation and clean driving record
  
• Experience providing end-user or deskside IT support preferred
  
• Strong interpersonal and time management skills
  
• Ability to work both independently and collaboratively in a client-facing role
  
• Strong proficiency in spoken and written English to communicate clearly with clients and team members
  
  

Physical & Work Environment Requirements:

• Ability to lift up to 50 lbs and perform hands-on technical work
  
• Regularly required to stand, walk, and use hands to handle or feel
  
• May occasionally need to stoop, kneel, crouch, or crawl
  
• Work occurs primarily occurs in the office and at client locations
  
• Local travel required; some overnight travel may occur
  
  

Why Youll Love Working Here:

We believe technology should empower, not frustrate. As part of NextStep Networking, youll work with purpose helping local government teams deliver essential services through reliable IT systems.

We offer an excellent benefits package, including:

• Health, Dental, and Vision Insurance
  
• Paid Time Off (PTO)
  
• Professional development and certification support
  
• A respectful, collaborative culture that values learning and growth

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.