Job Description
Job DescriptionSalary: $26-$35 per hour
We are a fast-growing IT Managed Services Provider (MSP) seeking an on-siteTier 2 to support our team.
The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond Tier 1support, providing advanced troubleshooting for both hardware and software systems. This role requiresstrong critical thinking skills and a deeper understanding of system architecture, tools, and infrastructure.
The technician provides on-site, remote support and is required to participate in on-call rotations toensure timely and effective resolution of technical issues impacting end-users and business operations.
Resolve escalated support issues involving hardware, software, and network challenges.
Perform software installations, updates, and basic server maintenance.
Collaborate with Tier 3 technicians or system administrators to support infrastructure improvements andproject initiatives.
Coach or train Tier 1 technicians when necessary.
Perform system administration tasks, including overnight backups, system updates, & patch management.
Document support activities, solutions, and system changes in the service management platform(Autotask)
What We're Looking For:
- Associates degree and/or bachelors preferred, but not required.
- 2-4 years of experience in IT or desktop support.
- Strong technical knowledge of Windows environments, networking basics, andIT tools.
- Preferred (not required) Certifications: CompTIA Security Plus, Network +
- Maintain a valid drivers license, registration, and insurance, and own a reliable vehicle.
Comprehensive Benefits:
As a valued member of our team, you will receive a comprehensive benefits package that supports your health, financial well-being, and work-life balance.
- Health & Wellness: Comprehensive medical, dental, and vision coverage.
- Financial Future: Life insurance and 401(k) plan to help you prepare for your future.
- Time Off:Enjoy a healthy work-life balance with competitive paid time off, including vacation, sick leave, and company holidays.
- Growth Opportunities: We invest in our employees' growth through ongoing professional development.