Embassy Suites Columbus Dublin - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Welcome to Embassy Suites by Hilton Columbus Dublin a Trip Advisor Certificate of Excellence Award Winner. Our newly renovated, all-suite hotel in Dublin, Ohio is located via Interstate 270 north of Columbus, OH. All suites feature microwaves and refrigerators for your convenience plus 55-inch HDTVs with over 45 channels. Guests can wake up each morning to a free made-to-order breakfast and unwind at our Evening Reception with drinks and snacks. Our Dublin hotel also features a newly renovated, modern fitness center and indoor swimming pool, as well as complimentary WiFi access to keep guests connected. Guest can plan a meeting or event in our 13,000 sq. ft. of meeting space for up to 1,100 guests. We offer a wide selection of menus for meetings and special events. Our professional catering staff accommodates the needs of board meetings, receptions and banquets for breakfast, breaks, lunch and dinner.
Application deadline for Colorado positions: