Automotive Service Writer
Job Description
Job Description
Automotive Service Writer
Company Overview
Our company is a leading provider of a diverse range of industrial and commercial equipment to customers across various industries. We are dedicated to delivering high-quality products and exceptional customer service, helping our clients optimize the performance and longevity of their critical Heavy Automotive Equipment.
Service Writer Pay Rate:$18-$20/hour depending on experience.
Service Writer Shift: 7:30am-3:00pm (Monday - Friday)
Service Writer Job Summary:
As a Service Writer, you will play a crucial role in documenting and communicating the service needs and recommendations for our industrial and commercial equipment. Your attention to detail and strong communication skills will be essential in ensuring our customers receive the necessary information to maintain and repair their equipment effectively.
Service Writer Key Responsibilities:
- Inspect and assess the condition of equipment brought in for service.
- Accurately document the identified issues and recommended repairs.
- Communicate the service needs and estimated costs to customers in a clear and professional manner
- Coordinate with the service technicians to ensure timely and efficient completion of repairs
- Maintain detailed records of all service activities and customer interactions
- Provide exceptional customer service and act as a liaison between the customer and the service department
Service Writer Qualifications:
- High school diploma or equivalent
- 2+ years of experience in a service writing or customer-facing role, preferably in the industrial or automotive industry
- Strong written and verbal communication skills
- Proficient in using computer systems and software to document and track service activities
- Ability to read and interpret technical manuals and schematics
- Excellent problem-solving and critical thinking skills
- Attention to detail and a commitment to accuracy.
If you are passionate about the automotive industry and eager to join a dynamic and growing organization, we encourage you to apply for this Service Writer position.