Experienced Tow Operator -Oakwood Village
Job Description
Job Description
About the Role:
The Experienced Tow Operator plays a crucial role in the transportation industry by ensuring the safe and efficient towing of vehicles in various situations. This position requires a high level of expertise in operating tow trucks and handling different types of vehicles, including cars, trucks, and motorcycles. The primary goal is to provide timely assistance to stranded motorists while maintaining a professional demeanor and adhering to safety regulations. Additionally, the Tow Operator will be responsible for documenting towing activities and communicating effectively with dispatch and customers. Ultimately, this role contributes to the overall reliability and reputation of our towing services in Oakwood Village.
Minimum Qualifications:
- Valid driver's license with a clean driving record.
- Proven experience as a tow operator or in a similar role within the transportation industry.
- Strong knowledge of towing equipment and safety protocols.
- Must be able to pass pre-employment and random drug tests. We are a Drug free workplace
- Clear criminal background history
Preferred Qualifications:
- Certification in towing and recovery operations.
- Commercial Driver's License (CDL)
- Experience with roadside assistance and customer service.
- Familiarity with local roads and traffic regulations in Oakwood Village.
Responsibilities:
- Operate tow trucks to safely transport vehicles to designated locations.
- Respond promptly to towing requests and assess the situation to determine the best towing method.
- Perform routine inspections and maintenance on towing equipment to ensure optimal performance.
- Document all towing activities, including vehicle condition and any incidents that occur during the process.
- Communicate effectively with dispatch and customers to provide updates and address any concerns.
Skills:
The required skills for this position include excellent driving abilities and a thorough understanding of towing equipment, which are essential for safely transporting vehicles. Strong problem-solving skills are utilized daily to assess towing situations and determine the most effective approach. Communication skills are vital for interacting with customers and dispatch, ensuring that all parties are informed and satisfied. Attention to detail is necessary for documenting towing activities accurately and maintaining compliance with safety regulations. Preferred skills, such as customer service experience, enhance the overall towing experience for clients, fostering trust and reliability in our services.