Job Description
Job Description
Do you LOVE working with people?
Do you LOVE to be the person that people look to in tough times?
Do you LOVE being someone's 'Guy/Girl'? The one they have saved in their phone anytime something goes wrong with their car... Because they KNOW that you'll be able to handle it for them?
Duricek Automotive is seeking a passionate and ethical Service Advisor to join our mission of revolutionizing the automotive service experience. As the primary point of contact between our customers and our technical team, you will embody our core values of integrity, transparency, and genuine care while helping to restore faith in automotive service, one relationship at a time.
This role is perfect for someone who believes that automotive service can be delivered with unwavering ethical standards and wants to be part of changing the industry's reputation through exceptional customer care and honest communication.
Compensation:
$50,000 - $80,000 yearly
Responsibilities:
Customer Service & Communication
- Greet customers with warmth and professionalism, establishing trust from the first interaction
- Conduct thorough consultations to assess vehicle service needs and understand customer concerns
- Provide honest, transparent communication about vehicle conditions, recommended services, and pricing
- Clearly explain recommended services, repairs, and maintenance procedures to customers
- Provide accurate time estimates and cost projections for all service work
- Keep customers informed of service progress and any additional repairs discovered during diagnosis
- Handle customer concerns and complaints with professionalism and work toward satisfactory resolutions
- Build long-term relationships through consistent follow-up and genuine concern for customer satisfaction
- Keep front office/waiting room clean & welcoming for customers
Service Coordination & Management
- Write detailed repair orders and input customer and vehicle information into the shop management system
- Coordinate with technicians and the Service Estimator to prioritize work orders and ensure timely completion
- Review completed work with technicians and verify all services were performed correctly
- Translate technical information into clear, understandable terms for customers
- Schedule follow-up appointments and recall work as needed
- Ensure all services meet Duricek Automotive's high standards for quality and reliability
Sales & Ethical Business Development
- Present service recommendations based on vehicle needs and customer safety, not sales quotas
- Identify opportunities to recommend additional services based on vehicle inspection results
- Present maintenance packages and service specials to customers with full transparency
- Meet monthly sales goals for labor hours, parts, and service packages through ethical practices
- Process payments and explain warranty coverage for completed work
- Provide fair, competitive pricing that reflects our commitment to honest business practices
Administrative Duties & Documentation
- Maintain detailed customer records and service history with accuracy
- Maintain organized customer files and service documentation
- Assist with inventory management and parts ordering when necessary
Qualifications:
- Must have strong organizational, communications, and interpersonal skills
- Previous experience working as a service technician or in a service department a plus
- Experience using Microsoft Excel, Word, and other basic computer programs is necessary
- High school diploma or GED is mandatory
- Possess a valid, state-issued driver’s license and acceptable driving record
- Must have a customer service background
About Company
Duricek Automotive & Marine was founded in 1952 by our grandfather, Charles J. Duricek, as Duricek Shell Service. As a franchise, Grandpa sold gasoline and repaired vehicles himself while Grandma kept the books. In 1982, their sons Chuck and Mike officially took ownership and daily operations of the business for the next 31 years until Chuck (our dad) passed away unexpectedly in 2013.
We grew up around the shop, and Dad allowed us to work once we turned 14. We would clean floors, take out trash, and run whatever small errands we could convince him we’d be responsible enough to handle. We both work tirelessly to change the public perception of the auto repair industry and build life-long relationships with customers built on honesty, integrity, and mutual respect.