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Front Desk Representative

Unilux Brand
locationCleveland, OH, USA
PublishedPublished: 6/14/2022
Travel & Tourism
Full Time

Job Description

Job DescriptionDescription
Job Description

We are seeking a reliable and motivated Front Desk Representative to join our dynamic team. This position plays a crucial role in shaping the first impression of our establishment, as you will be the first point of contact for clients, visitors, and guests. As a Front Desk Representative, you will support our operations by providing exceptional customer service, managing multi-line phone systems, and performing administrative tasks that keep our front office running smoothly
Key Responsibilities
Responsibilities

  • Greet and welcome guests as they arrive at the front desk
  • Manage the check-in and check-out process efficiently and accurately
  • Respond to guest inquiries, providing information and assistance as needed
  • Handle phone calls and direct them to appropriate departments or staff
  • Maintain a tidy and organized front desk area at all times
  • Assist with administrative tasks such as filing, data entry, and managing correspondence



Skills, Knowledge and Expertise
Qualifications

  • High school diploma or equivalent; additional certifications in hospitality are a plus
  • Proven experience as a front desk representative or similar customer service role
  • Strong verbal and written communication skills
  • Proficient in using office equipment and computer systems
  • Ability to multitask and handle a fast-paced environment
  • Excellent organizational skills and attention to detail



Benefits
Benefits

  • Competitive salary ($50,000 – $60,000 per year).
  • Opportunities for professional growth and career advancement.
  • Supportive and collaborative work environment.
  • Paid time off and company holidays.
  • Health, dental, and vision insurance.
  • Ongoing training and development programs.


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