Job Description
Job DescriptionAbout Joseph Buick GMC
For decades, Joseph Buick GMC has been a leader in automotive excellence, serving the Cincinnati, Columbus, and Dayton communities. As a family-owned and operated business, we have grown into one of Cincinnati's largest dealership groups while maintaining the personal touch that only a family business can provide. Our commitment to quality has earned us top recognition as a premier Buick and GMC dealer in the region.
Role Overview
We are seeking a professional Service Advisor to join our growing team. In this role, you will be the primary point of contact for our service guests, serving as a consultant and liaison between the customer and our technical team. Your goal is to provide a concierge-level experience, ensuring that every vehicle is serviced efficiently and every customer leaves with complete satisfaction.
Key Responsibilities
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Customer Consultation: Greet guests in the Drive Lane, identify vehicle needs, and provide clear, professional advice on repairs and maintenance.
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Workflow Management: Oversee service orders and the flow of the Drive Lane to ensure customers receive prompt and effective service.
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Service Coordination: Manage technician time efficiently by distributing work orders and monitoring progress to meet promised completion times.
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Technical Communication: Translate technical vehicle issues into easy-to-understand explanations for customers regarding warranties, repairs, and preventative services.
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CSI Performance: Maintain a Customer Success Index (CSI) score at or above company and manufacturer standards by providing world-class service.
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Operational Integrity: Assist in diagnosing vehicle problems and ordering necessary parts; ensure all warranty claims and documentation adhere to company and legal standards.
What We Offer
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Supportive Team Environment: Join a collaborative and professional workplace where your contributions are valued.
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Work-Life Balance: We believe in a healthy balance between professional success and personal time.
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Competitive Compensation: Earn a rewarding income with a pay structure designed to recognize top performance.
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Future Planning: 401(k) retirement savings options to help you plan for the long term.
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Health Insurance: Comprehensive coverage to support the wellness of you and your family.
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Growth Opportunities: We are a rapidly expanding business with a strong "promote from within" culture.
Qualifications
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Professionalism: A friendly, organized personality with a well-groomed appearance.
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Communication Skills: Exceptional verbal and written communication abilities.
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Action-Oriented: Self-motivated, team-oriented, and capable of working effectively with minimal supervision.
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Track Record: A consistent history of service success and high customer satisfaction results.
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Requirements: Must have a clean driving record and a valid driver’s license.
Equal Opportunity Employer
Joseph Buick GMC is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.