Job Description
Job DescriptionFront Desk Manager
Location: Englewood, Ohio
Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest?
We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry.
Why You’ll Love It Here:
- Competitive Pay: $12–$15 per hour (flexible based on experience)
- Sign-On & Retention Bonuses:
- $300 after 90 days
- Additional $500 after 180 days
- $1,000 anniversary bonus after 1 year, increasing by $1,000 each year thereafter
- 5 to 5.5-day workweek, including weekends and second shifts
- Real growth opportunities – we promote from within!
What You’ll Do:
- Lead and manage front desk operations, ensuring seamless guest check-in and check-out
- Handle guest concerns and resolve issues quickly and professionally
- Cross-train and support other departments (housekeeping, breakfast, etc.) as needed
- Maintain strong cash handling procedures and front desk reporting
- Generate sales leads and support block bookings for group stays and meetings
- Monitor guest satisfaction through feedback and online reviews
We’re Looking For Someone Who:
- Has 6+ years of food industry experience (fast food or casual dining preferred)
- Is a quick problem-solver, calm under pressure, and always guest-focused
- Can work weekends and second shifts reliably
- Is comfortable using POS and hotel reservation systems (training provided)
Perks & Benefits:
- Paid vacation begins after one year, with a minimum of 5 days
- Paid sick leave and holiday pay (at 1.5x for major holidays)
- Employee room discounts at participating properties