Hampton Inn Zanesville - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
When Amelia Earhart, the famous aviator, described Zanesville as the most recognizable town in the country, she was referring to the famous Y Bridge, located just minutes from our Hampton Inn Zanesville Ohio hotel. The Y Bridge forms a unique Y- shape and is situated where the Licking and Muskingum Rivers meet. Travelers can discover our distinct and historic downtown or enjoy a sunset cruise up the river in the Lorena Sternwheeler, moored just a short walk from our convenient Zanesville hotel. Guests will enjoy comfort and convenience at our Hampton Inn hotel in Zanesville. They can check their email or print boarding passes in our free business center or refresh with a few laps in our indoor pool. We hope our guests make themselves at home in a comfy guest room and watch their favorite TV show, or stay connected with free high-speed internet access.
Application deadline for Colorado positions: