Job Description
Job DescriptionAbout MediaNet AV:
MediaNet AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. We are dedicated to fostering a collaborative, supportive work environment where team members are valued and encouraged to grow. At MediaNet AV, you’ll be part of a team that delivers exceptional service and cutting-edge technology to clients, making a real impact in the AV industry.Role Overview:
The Installation Technician plays a key role in supporting installation projects, training clients post-installation, and providing ongoing support as they use AV systems. This position involves hands-on installation tasks, technical configuration, and a commitment to customer satisfaction and quality service.Key Responsibilities:Installation
- Conduct on-site technical reviews before installation to create custom training guides for clients, including churches and businesses.
- Review system designs and Statements of Work (SOWs) for project preparation.
- Program system components, particularly Q-SYS and IP products, as part of the installation setup.
- Configure rack enclosures, cable management, and equipment as per system design at MediaNet AV’s office.
- Assist with cable scheduling, planning, and on-site installation tasks to ensure project accuracy.
Q-SYS Design and Integration
- Develop and review Q-SYS system designs, ensuring each component is well-integrated within the overall system.
Design & Review
- Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses.
Schematics & Cable Scheduling
- Create detailed project schematics and cable schedules to document cable paths and connections accurately.
Training
- Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use.
- Offer hands-on training and on-site assistance as needed.
Customer Support
- Respond to client inquiries via phone within the same day if possible and to emails within 24 hours.
- Provide support on complex service calls to assist support technicians as needed.
Post-Installation Duties
- Finalize schematics and cable schedules post-installation, delivering complete documentation to the client.
Personal and Professional Growth
- Set monthly and yearly personal development goals to continually improve technical skills and customer service capabilities.
Additional Responsibilities
- Perform other duties as assigned by the Project Manager.
Reporting Structure:
Reports directly to the Project Manager.Qualifications:
- Strong technical skills with experience in AV installations, including Q-SYS systems and cable management.
- Effective communication skills for client training and technical support.
- Ability to work independently as well as part of a collaborative team.
- Detail-oriented and proactive in ensuring client satisfaction.
Benefits:
MediaNet AV offers a comprehensive benefits package, including:
- 401(k) plan with company match
- Health, vision, and dental insurance
- Paid time off and holidays