Job Description
Key Responsibilities
- Advanced Troubleshooting & Repair
- Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems.
- Machine Installation & Commissioning
- Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments.
- Preventive Maintenance
- Develop and carry out preventive maintenance routines to maximize machine lifespan and performance.
- Mentorship & Training
- Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques.
- Customer Support & Consultation
- Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions.
- CNC Software & Controls
- Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain. Perform firmware and software updates as needed.
- Documentation & Feedback
- Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement.
- Emergency Response
- Provide timely responses to urgent service needs, minimizing downtime at customer facilities.
- Compliance & Safety
- Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.
Requirements & Qualifications
- Strong knowledge of CNC machinery operation, electrical schematics, and mechanical systems
- Proficient in troubleshooting and programming control systems: Fanuc, Siemens, Mazak, Heidenhain
- Familiarity with servo motors, drives, PLCs, and industrial automation
- Experience with laser calibration, ball bar testing, and precision alignment
- Excellent communication skills for customer interaction, documentation, and team collaboration
- Proven ability to mentor and lead field service projects
Education & Experience
- Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent hands-on experience
- 8–10 years of experience in CNC service and repair, with a strong focus on diagnostics and troubleshooting
- Solid electrical background with the ability to read and interpret schematics and technical drawings
- Experience training customers on machine operation and maintenance
Travel Requirements
- Up to 50% travel, including overnight stays as required
- Frequent visits to customer sites within assigned territory
- Must have reliable transportation and a clean driving record
Physical Requirements
- Ability to lift up to 50 lbs
- Comfortable performing physical tasks including bending, twisting, crawling, and climbing step ladders (up to 8 feet)
- Capable of driving to job sites daily