Job Description
Job Description
Role:
- Assess incoming help desk tickets and resolve employee problems in all areas of IT.
- Assess and escalate/assign incoming help desk tickets to other members of the IT department depending on experience and/or access.
- Answer incoming calls to the help desk and create/assign tickets based on existing IT issues and/or projects.
- Create and maintain knowledge articles related to past/existing issues.
- Maintain and update IT asset inventory and assist in the on-boarding and off-boarding of assets.
- Assist in confidential hires and terminations processing.
Projects
- Complete a wide variety of tasks related to ongoing IT projects, sometimes including travel to other offices.
- Complete new software installs on employee computers.
- Complete hardware installs/upgrades on employee computers.
- Assist in employee on-boarding and off-boarding procedures related to technology
Requirements:
- The ability to investigate and troubleshoot issues and formulate a resolution independently.
- Ability to communicate with others and impart information to various levels of staff.
- Proficient in various software programs and aptitude to learn new software quickly and efficiently.
- Flexibility to jump from various issues and prioritize the most important problem that needs to be solved.
- At least 1 year of IT/Help Desk experience.
Benefits & Perks:
Our commitment is to continually invest in our people, both professionally and personally. Our benefits and perks go beyond industry standards to include:
- Paid Internship!
- Dress For Your Day attire
- Welcome SWAG box full of WVC gear
- Frequent complimentary lunches and dinners
- FUN Committee events throughout the busy season – games, prizes & food
- FREE water, pop, k-cups, and snacks PLUS weekly fresh fruit delivery
- “End of Busy Season” Party after the April deadline
- Opportunity to participate in monthly team building lunches at local restaurants
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