Tier 2 technical support (ServiceNow)
S R INTERNATIONAL INC
Columbus, OH, USA
6/14/2022
Personal Care
Full Time
Job Description
Job DescriptionState of Ohio- DRC-Tier 2 technical support (ServiceNow) - 785912 (Local Only/100% Onsite)
Interviews will be onsite.
Travel may be required throughout the state of Ohio.
Candidates will work onsite in Franklin or Madison County.
Closing Date: 12/02/2025
Job Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required/Desired Skills:
- Professional experience working with computers in a Help Desk/Support role
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
- Strong Customer Service Skills
- Previous experience with ServiceNow
- CompTIA A+ Certification