Job Description
Job Description
Join our growing team at Cleveland's new apartment hotel! The Roost Apartment Hotel is a luxury 62-room hotel located in the heart of downtown Cleveland, just steps away from shopping, dining, nightlife, and more. We are searching for a passionate candidate to join our overnight team so we can provide top-notch hospitality to our guests. This is a full-time position with overnight hours from 11PM-7AM.
Job Description
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guest feedback in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Arrange specialized services for VIP customers
Requirements
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations with minimum supervision.
- Must be effective at listening, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Be able to work overnight hours
Benefits
- Full comprehensive affordable medical benefits including Health, Vision, Dental, Life and much more!
- 401 (K) Retirement Savings
- Paid Vacation, Holiday, Personal, and Sick days