Job Description
Job Description
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THIS IS NOT THE TRADITIONAL CAR DEALERSHIP ENVIRONMENT!!! Are you outgoing and like creating relationships with people? Would you like to earn a great income and have a great time doing it? We are looking for people to join our Product Specialist team! Wagner Subaru is the 5th oldest Subaru dealer in the US! We are looking for motivated, outgoing individuals to help educate customers about what makes a vehicle from Wagner Subaru a great choice and why they should want to own one! Our ideal candidate will reflect the active lifestyle of many Subaru owners: outdoor enthusiast, physically active, intelligent, and caring/respectful of others.
Hours:
Full-time (minimum of 45 hours/week)
Monday thru Saturday, rotating nights and Saturdays, rotating holidays.
Compensation:
Monthly base salary and commissions based on gross profit, volume, and customer satisfaction scores
The Product Specialist will be evaluated based on performance standards such as:
- Monthly Customer Volume
- Monthly Conversions
- Customer Process
- Customer Service Scores
Duties:
- Execute customer-first process in accordance with dealership strategies.
- Execute pricing strategy when responding to customers.
- Assist customers using all forms of communication including email, text, phone, video, and face-to-face.
- Educate customers about added benefits of after-market products.
- Set and keep appointments with customers.
- Appraise and value trade-in vehicles.
- Attend training, complete and maintain certification testing requirements for Brand and Product Certification.
- Staff events (auto show, etc).
- Attend dealership and manufacturer meetings.
Requirements: (ideal candidate will have no prior CAR sales experience):
- Prefer Retail management experience.
- Prefer Bachelor's Degree (BS/BA) from an accredited four-year institution or equivalent retail experience
- Prefer CDK DMS experience
- Prefer eLeads, or CDK CRM experience
- Valid driver's license
- Excellent written and verbal communication skills
- Professional appearance
- Driven personality with a desire to constantly improve
- High level of organization and attention to detail
- Basic computer skills
- Ability to work with diverse customer base
- General interest in automobiles
Benefits and Incentives:
- Medical benefits
- 401K plan with available company match
- Paid vacation
- Paid sick days
- Flexible work hours
- Two days off per week
- 90-day paid training period
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.