Case Management Team Lead

Job Description

Job Description

Harbor is seeking a Case Management Team Lead to join our Toledo team! This position works in a highly collaborative manner with the staff providing case management services on their assigned Physician Led Patient Centered team to ensure overall team success in service provision.

Position is full-time, 40 hours per week.

Education/Experience/Other Requirements:

• Requires Bachelor’s Degree in counseling, social work or a related behavioral/mental health field from an accredited college or university and at least 3 years’ experience providing case management in a community mental health center setting. Based on agency and team need, may consider High School Diploma and a minimum of 5 years’ experience providing case management in a community mental health center setting.
• Experience providing supervision of case management staff preferred.
• Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.
• Must be proficient and accurate in computer use, including Microsoft Word and Excel.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
• Must successfully complete required training, after services are rendered, in basic competencies including, at a minimum, an understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms and their impact on functioning and behavior; how to therapeutically engage a person with mental illness or a person in substance use disorder treatment and recovery;; crisis response procedures; an understanding of the community behavioral health system, social service systems, criminal justice system and other healthcare systems; de-escalation techniques and understanding how your own behavior can impact the behavior of others.
• Must successfully demonstrate the basic competencies listed above, as determined by your supervisor’s review, within 90 days of hire.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
• CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.
• If working with youth, CANS certification required within 90 days of employment.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Provides onboarding training during introductory period of new case managers
2. Provides ongoing support, mentorship, training, in-field supervision of case management staff as directed by supervisor including but not limited to: assistance in managing caseload, meeting direct service targets, timely and through completion of documentation, providing appropriate services, and identifying needs.
3. Coordinates team coverage to ensure patient service needs are met including, but not limited to: arranging coverage for staff call offs and planned time off and assigning staff to handle crises and other unexpected patient needs that arise.
4. Provides individual and group supervision of assigned case management staff based upon individual needs and as directed by supervisor.
5. Demonstrates leadership skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in providing excellent care to clients.
6. Manages referrals for new clients for case management services to identify needs and appropriate staff assignments. Formal assessment of needs might be required (e.g., completion of CANS assessment for youth).
7. Assist in facilitating referrals to other internal Harbor services, including Day Treatment groups, and external services as appropriate and based on client needs.
8. Provides Community Psychiatric Supportive Treatment service activities both in the office and the community that includes:
   1. Evaluation
      1. Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
      2. Evaluates and revises the ISP according to the client’s responses and needs.
   2. Crisis prevention / intervention
      1. Follows crisis prevention/intervention protocols.
   3. Ongoing interventions
      1. Provides support, education and consultation to clients, families, and/or significant others.
      2. Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.

• Monitors clients to identify and minimize effects of psychiatric symptoms.

1. Provides education on self-management of symptoms to clients, families and/or significant others.
2. Collaboration
   1. Assists the client and family in increasing social support skills and networks.
   2. Coordinates indicated evaluations and assessments by internal and/or external providers.

• Coordinates and monitors all services identified in the ISP.

1. Provides assistance in gaining access to essential community resources.
2. In providing billable services, fulfills or exceeds unit expectations established by Harbor.
3. Participates in peer consultations, staff meetings and continuing education.
4. Keeps current with trends and developments related to essential job competencies,
5. May be required to work at multiple sites or provide services in the home or other community setting.
6. Carries and responds to cell phone calls as part of general duties.

Additional Mental Health Day Treatment expectations may include:

1. Provides Therapeutic Behavioral Group services within a day treatment model that may include, but are not limited to, the following: Determination of needed mental health interventions; Skills development; Developing positive coping mechanisms; Managing mental health and behavioral symptoms to enhance vocational/school opportunities and/or independent living; Psycho-educational interventions including individualized instruction and training of persons served in order to increase their knowledge and understanding of their psychiatric diagnosis(es), prognosis(es), treatment, and rehabilitation.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!