Front Desk Shift Supervisor

Job Description

Job DescriptionOur hotel is looking for a driven hospitality expert with strong communication and customer service abilities. You'll be in charge of overseeing hotel operations during your shift, such as receiving and serving guests, while working alongside your hotel employees. As a shift manager, you'll be in charge of scheduling and assigning work to hotel employees, dealing with client complaints, and ensuring that safety regulations are followed. Our ideal applicant possesses strong organizational and team management skills, as well as prior hospitality expertise. Apply today if this describes you!Compensation:

$14 - $17 hourly

Responsibilities:

• Help guests with their concerns in a quick, efficient, and friendly manner
• Ensure high guest satisfaction in all service areas by managing and directing staff
• Schedule shifts, train and oversee hotel employees to boost productivity levels and ensure compliance
• Assign tasks to employees and ensure they are completed effectively and properly
• Set performance goals and encourage team members to achieve these goals

Qualifications:

• Have superb communication skills, organizational skills, and problem-solving skills
• 2 or more years of previous management or supervisory experience
• A high school diploma or equivalent GED is required, with a bachelor's degree preferred
• Experience with MS Office and other computer skills desired
• Prior hospitality experience is required, as well as the ability to perform different hotel employee roles

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.