Night Auditor

Job Description

Job DescriptionThe Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.
Compensation:

$15 - $16 hourly

Responsibilities:

• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
• Address guest inquiries about hotel services, amenities, and local attractions.

Qualifications:

• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!