Job Description
Job DescriptionDescription:
Mindfully Behavioral Health is seeking a dedicated IT Specialist to join our growing practice in Blue Ash, Ohio. This part-time position offers an excellent opportunity for a tech-savvy professional to support our behavioral health operations while maintaining work-life balance. The role requires on-site presence in our Blue Ash office several days per week, when not providing services at local or regional partner locations. Strong potential for advancement to full-time as our practice expands.
Pay Rate: $28-$30hr
Key Responsibilities
Technical Support & Troubleshooting Provide hands-on technical support to clinical and administrative staff, resolving hardware and software issues promptly to minimize disruption to patient care. Maintain help desk operations and ensure timely resolution of support tickets.
Enterprise Systems Management Administer and maintain our Microsoft 365 and Google Workspace environments, including user account management, security settings, and access controls. Configure and optimize cloud-based applications to support clinical workflows and administrative processes.
Device Management & Deployment Manage our fleet of computers, tablets, and mobile devices through centralized device management platforms. Handle new equipment setup, deployment, and lifecycle management including updates, patches, and security configurations. Maintain accurate inventory of all IT assets and licenses.
Network & Security Administration Monitor and maintain local network infrastructure including Wi-Fi, firewalls, and VPN connections. Implement and enforce security policies to protect sensitive patient information in compliance with HIPAA regulations. Conduct regular security audits and vulnerability assessments.
Healthcare Systems Support Provide technical support for electronic health record (EHR) systems and practice management software. Coordinate with vendors for system updates, troubleshooting, and optimization. Ensure all systems maintain HIPAA compliance and meet healthcare industry standards.
Documentation & Training Develop and maintain IT documentation including policies, procedures, and user guides. Conduct training sessions for staff on new technologies and best practices for data security and system usage
Requirements:
Required Qualifications
- Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience
- Minimum 2 years of hands-on IT support experience in a professional environment
- Demonstrated expertise in Microsoft 365 administration (Exchange, SharePoint, Teams, Azure AD)
- Experience with mobile device management (MDM) solutions and enterprise device deployment
- Strong knowledge of Windows and Mac operating systems
- Understanding of network fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies
- Excellent problem-solving skills with ability to work independently and prioritize multiple tasks
- Strong interpersonal and communication skills for interacting with non-technical staff
- Valid driver's license and reliable transportation for travel to partner locations within the Greater Cincinnati area.
- Occasional travel to Columbus and Marion locations.
Preferred Qualifications
- Previous experience in healthcare IT, particularly in behavioral health or medical practice settings
- Familiarity with HIPAA compliance requirements and healthcare data security standards
- Experience with electronic health record (EHR) systems and healthcare-specific applications
- Knowledge of telehealth platforms and remote care technologies
- Proficiency with Google Workspace administration and deployment
- CompTIA A+, Network+, or relevant Microsoft/Google certifications
- Experience with backup and disaster recovery solutions
- Familiarity with compliance frameworks and audit procedures
Work Environment & Schedule
This position requires in-office presence at our Blue Ash location 2-3 days per week, with flexibility for remote work on designated days. Initial schedule is approximately 20-25 hours per week with opportunity to transition to full-time based on performance and practice growth. Occasional travel to other business locations area may be required for special projects or urgent support needs.
What We Offer
- Competitive hourly rate commensurate with experience
- Flexible scheduling to support work-life balance
- Clear path for advancement to full-time position with benefits
- Opportunity to make a meaningful impact in behavioral healthcare
- Collaborative, mission-driven work environment
- Professional development opportunities and support for relevant certifications
- Chance to build and shape IT infrastructure for a growing healthcare practice
About Mindfully Behavioral Health
Mindfully Behavioral Health is committed to providing compassionate, evidence-based mental health services to our community. We believe in leveraging technology to enhance patient care while maintaining the highest standards of privacy and security. Join our team and help us build a robust technological foundation that supports our mission of improving mental health outcomes in the Greater Cincinnati area.
To Apply: Please submit your resume and a brief cover letter explaining your interest in healthcare IT and how your experience aligns with our needs.
Mindfully Behavioral Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace