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Surveillance Manager

JACK Thistledown Racino LLC
locationCleveland, OH, USA
PublishedPublished: 6/14/2022
Legal
Full Time

Job Description

Job Description

Essential Functions

  • Responsible for Surveillance department staffing and training activities for all shifts.
  • Directly supervises Surveillance Operators.
  • Protects the assets of the company by observing through closed circuit television all areas of the Racino covered by such equipment.
  • Observations of cheating, dishonesty or improper activity by customers or employees as well as any violation of rules and regulations of the governmental agencies must by recorded on videotape.
  • Conducts investigation of activities that threaten company assets.
  • Endorses the business objectives, ethics and values of JACK Entertainment.
  • Operates a closed-circuit television (CCTV) system to monitor Racino activities.
  • Prepares reports and logs.
  • Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
  • Make recommendations and enforce state and federal regulations.
  • Adheres to all department, company and State regulations, policies and procedures.
  • Consistently demonstrates superior customer service skills to external and internal guests.
  • Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
  • Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
  • Anticipates needs of the guest and provides fast, flawless service.
  • Executes all service programs to assure prioritization of service to very best guests.
  • Promotes the company and always projects JACK Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to JACK Entertainment and encourages others to do the same.
  • Adheres to all regulatory, company and department policies and procedures.

Knowledge, Skills & Abilities

  • Must have the patience and an observant eye to spot unusual activity on the monitor screen.
  • Must have the presence of mind to alert security officers or alarm systems at the outset of a developing crime.
  • Must be physically fit with quick reflexes.
  • Must have excellent computer literacy and adeptness in operating audio and video surveillance systems.
  • Excellent interpersonal skills to deal effectively with internal and external customers
  • Can work in varied shifts.
  • Must be able to work independently.
  • Must be able to sit, stand or walk for long periods of time (4 hours).
  • Must be able to respond calmly and make rational decisions when handling employee conflicts.
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Respond to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other necessary office equipment.
  • Must be able to tolerate areas containing dust, loud noises and bright lights.
  • Must be able to work varied shifts, weekends and holidays as needed.
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
  • Ability to speak distinctly and persuasively.
  • Must be able to read, write, speak, and understand English.

Education and Experience

  • High school diploma or GED required.
  • 3-5 years of related experience and/or training.
  • Previous experience in security work in a bank or Racino and/or training certificate in the use of surveillance systems is an advantage.

Required Certification/License

  • Must be able to obtain an Ohio Lottery Commission Gaming License
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