Job Description
Job DescriptionWe are looking for a skilled Hardware Analyst to join our team in Hilliard, Ohio. This Contract-to-Permanent position offers an exciting opportunity to work with cutting-edge technology while contributing to product quality and customer satisfaction. The ideal candidate will possess strong technical abilities and a hands-on approach to solving complex hardware issues.
Responsibilities:
• Inspect, test, and evaluate customer-returned equipment to identify and verify complaints.
• Perform diagnostic assessments and repair services on defective hardware.
• Document findings thoroughly, including database entries and visual evidence.
• Communicate unique or new observations to quality assurance and engineering teams.
• Escalate safety-related issues promptly to ensure compliance and customer well-being.
• Manage inventory processes, including receiving and transferring items and supporting quarterly cycle counts.
• Oversee the receiving and packaging of customer returns to ensure safe shipping.
• Collaborate on maintaining efficient workflows and adherence to service procedures.• Proven experience in repairing electrical, electronic, and mechanical equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt to shifting priorities and assignments effectively.
• Excellent communication skills and a detail-oriented approach.
• Capacity to work both independently and as part of a collaborative team.
• Competence in utilizing various database tools for data entry and management.
• Physical ability to lift and move items weighing up to 50 pounds regularly.
• Capability to stand for extended periods during work hours.