Hotel Night Auditor

Job Description

Job Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Compensation:

$15 - $16 hourly

Responsibilities:

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Assist with reservations via phone, email, or in person, including group bookings.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.

Qualifications:

• Proven customer service experience with a strong guest-focused mentality
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!