Job Description
Job Description
At Coughlin Automotive, we've got more business than we can handle, and we need you! Coughlin Automotive is currently seeking a Warranty Administrator for our corporate office
An automotive warranty administrator manages and processes warranty claims for a dealership or service center, ensuring claims are accurate, compliant with manufacturer guidelines, and submitted correctly for reimbursement. This role involves verifying claims, communicating with manufacturers, maintaining records, and often requires strong organizational and communication skills, as well as knowledge of automotive parts and service procedures.
About Coughlin Automotive
We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, and more. Our success is built on a commitment to quality, service, and community - powered by great people.
Key responsibilities
- Claims processing: Reviewing, submitting, and ensuring timely processing of warranty claims.
- Compliance: Making sure all claims and service work comply with the manufacturer's warranty policies and procedures.
- Record keeping: Maintaining detailed records of all warranty activity for accurate tracking and reimbursement.
- Communication: Liaising with both customers and manufacturer representatives to resolve issues and answer questions.
- Parts and inventory: Procuring replacement parts and sometimes tracking service work to prevent duplicate claims.
- Fraud prevention: Helping to prevent fraudulent claims through careful review and record-keeping.
Required skills and qualifications
- High school diploma or equivalent.
- Experience in a dealership, preferably in service or warranty.
- Proficiency with computers, including dealership management systems (DMS) and manufacturer portals.
- Strong organizational and attention-to-detail skills.
- Excellent communication and interpersonal skills.
- Knowledge of automotive parts, operations, and basic accounting principles.
Benefits include:
- Competitive pay plan
- Medical, Vision, and Dental Insurance
- Company matched 401k
- Short Term and Long-Term Disability
- Life Insurance
- Paid vacations and holidays
- Employee Discounts
Apply Now
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Job Posted by ApplicantPro