Job Description
Job Description
New opening hotel are seeking friendly and customer-focused Front Desk Representatives to join our team at our newly opened hotel in Middleburg Heights. As a Front Desk Representative, you will be responsible for providing exceptional guest service, managing check-ins and check-outs, and ensuring the smooth operation of the front desk. Full-time and part-time positions are available for all shifts, including 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.
Key Responsibilities:
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Greet guests in a friendly and professional manner, creating a welcoming atmosphere.
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Manage guest check-ins and check-outs efficiently, ensuring accurate registration and billing processes.
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Respond promptly to guest inquiries, providing accurate information about hotel services, amenities, and local attractions.
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Handle guest complaints or concerns with empathy and professionalism, striving for effective resolution.
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Answer phone calls and manage reservations using the hotel's reservation system.
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Maintain a clean and organized front desk area, ensuring that all necessary materials are readily available.
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Collaborate with other hotel departments to ensure a seamless guest experience and efficient hotel operations.
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Follow all safety and security protocols to ensure the well-being of guests and staff.
Qualifications:
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High school diploma or equivalent.
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Previous experience in customer service or hospitality is preferred.
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Excellent communication and interpersonal skills, with a strong customer service orientation.
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Strong organizational skills and attention to detail.
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Ability to work well in a team environment and independently.
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Flexibility to work various shifts, including weekends and holidays.
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Basic computer skills and familiarity with reservation systems are a plus.
How to Apply:
If you are a customer-focused individual with a passion for providing exceptional guest service, we encourage you to apply for this Hotel Front Desk Representative position.