E-Commerce Team Leader at Woodlawn

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.

Cincinnati, OH, USA

Published: 6/14/2022

Retail

Full Time

Job Description

Job DescriptionAbout Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY: (WHAT, HOW, WHY)

The E-Commerce Lead is responsible for managing daily operations of the Ecommerce Department in partnership with the Retail Ecommerce Manager and Assistant Manager. Duties include, but are not limited to, management of the Ecommerce operations including listing, shipping, receiving items, authentication, customer service and training.

MINIMUM REQUIREMENTS:

Education and Experience:

High school diploma, GED, or equivalent
Customer Service or Leadership experience
Industry and management experience a plus

Supervisor Qualifications/Skills:

Customer Service
Supervision
Communication Skills
Safety management
Staffing

ESSENTIAL DUTIES:

Responding/Resolving Customer Service Ticket
Handling Refunds/Returns
Handling Insurance Claims with Carriers
Trains, develops and supervises ecommerce staff. Recognizes staff for outstanding performance and promotes a high level of morale among employees.
Ensure departments are compliant with marketplace regulations and online laws.
Moves material within the E-commerce warehouse or office as needed using rolling carts, dollies or pallet jacks as needed.
Helps ensure hourly and daily production goals are being met
Other duties as assigned.

PERIODICAL DUTIES:

Fill in for when Retail E-Commerce Assistant and/or Manager is out
Reporting
Supply Ordering

Benefits:
Goodwill offers a competitive compensation package including:

Medical, Dental, Vision Insurance
Life Insurance, Short Term Disability, Long Term Disability
Paid Vacation and Sick
Paid Holidays
403(b) with company match
Employee Assistance Program

Please complete application and attach resume with detailed work experience.
Incomplete applications will not be considered for the position.

EEO Employer/Vet/Disabled

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